Karina Zavala
Phoenix,AZ
Summary
Seeking a full-time role within a dynamic company to effectively utilize my skills for success and career growth. Passionate about contributing to a team-oriented environment, taking on new challenges, and developing professional expertise. Committed to delivering high-quality work, exceeding expectations, and making a positive impact. Dedicated to continuous learning for long-term career success.
Overview
17
17
years of professional experience
Work History
National Admissions Representative
Universal Technical Institute Inc
Avondale, AZ
07.2021 - Current
- Guide students through admissions from inquiry to enrollment, ensuring smooth experiences.
- Conduct interviews and assessed applicant goals, program fit, and readiness.
- Provide detail guidance on relocation logistics for out-of-state students, including housing and community resources.
- Coordinate with departments to support student onboarding and successful program starts.
- Maintain accurate student records in CRM systems and tracked enrollment progress to achieve goals.
- Build trust-based relationships with prospective students by offering personalized support and clear communication throughout the decision making
Senior Admissions Representative
Brookline College
Tempe, AZ
10.2018 - 06.2021
- Made 150-200 Dials
- Set Appointments that show up 80-90% Show Rate
- Interviewed Potential Students
- Addressed all concerns
- Set Appropriate Expectations
- Assisted Students with the enrollment process
- Stitch and Follow up with all enrolled students ensuring they start school
- Met Enrollment/ Start goals every cycle
- Top Producer at Brookline College
- Actively participated in call and interview coaching to constantly improve
- Developed Student Referral Inquiries
Admissions Representative
Arizona Automotive Institute
Glendale, Arizona
07.2017 - 10.2018
- Conduct outbound and inbound telephone calls, text, & e-mails; responding timely to all inquiries
- Share information with prospective students, within the framework of STVT-AAI’s Code of Conduct, state and federal accreditation guidelines
- Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations.
- Follow-up with new students ensuring their positive transition to being an active student
- Contribute to team initiatives and outcomes by displaying STVT-AAI’s Core Values
- Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
- Attend department meetings, training, and activities
- Develop Student Referral Inquiries
- Ensure all paperwork is completed accurately and in a timely manner
- Other duties as assigned
Business Credit Advisor
Dun & Bradstreet
Tempe, AZ
01.2017 - 07.2017
- Sales
- Made over 100 calls to major businesses
- Educated the purpose for Business Credit Reports to help Business owners land contracts
- Sold 15k concierges to Multimillion Dollar companies to get into Walmart, Costco Sams Club
- Educated small Business Owners about Business Credit and expansion of business
- Met quota every 4-week cycle
Admissions Representative
Arizona Automotive Institute
Glendale, Arizona
11.2014 - 01.2017
- Conducted outbound and inbound telephone calls, text, & e-mails; responding timely to all inquiries
- Shared information with prospective students, within the framework of STVT-AAI’s Code of Conduct, state and federal accreditation guidelines
- Scheduled campus visits for prospective students, conducted campus tours, and facilitated registrations.
- Follow-ups with new students ensuring their positive transition to being an active student
- Used internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
Pediatric Office Manager
Dr. Ramirez P.C, M.D
Centreville, MD
02.2014 - 11.2014
- Greeted and checked in patients, verified insurance eligibility using EVS system, processed all medical payments, balanced all finances using a journal management system at the end of each business day.
- Maintained a steady schedule for health care provider; dispensed medical prescriptions to patients, requested and managed patient medical records.
- Filed, scanned and emailed medical records to state health department, schools and other health care providers as needed.
- Proficient in utilizing the medical data base systems, EHR and Intergy.
- Scheduled and confirmed appointments for the following business day, knowledgeable of both HIPPA and OSHA regulations.
- Maintained office inventory of all medical supplies.
Enrollment Compliance Officer
Arizona Automotive Institute
Glendale, AZ
10.2011 - 01.2014
- Processed all enrollment and disclosure paperwork for each prospective student interested in enrolling in any title IV eligible program.
- The enrollment process included a description and definition of the required Federal, National and State disclosures as well as the associated ATI enrollment forms policies and procedures.
- Clearly explained all enrollment paperwork and disclosure forms to the prospective students and answered any and all questions related to the program enrollment.
Receptionist
Arizona Automotive Institute
Glendale, AZ
10.2008 - 10.2011
- Answered phones, greeted incoming guests and prospective students inquiring for programs, used a lead Management System / email box to assign leads according to lead rotation, helped process enrollments by creating student files, kept up with MSR and assisted with the Admission department as needed.
- Balanced lead box daily, reconciled registrations for DOA, sent a nightly report to the corporate office, ED and DOA at the end of each business day.
Education
High School - General Academics Studies, Communications, Advanced Communications, COE Business Management Course
North High School
Phoenix, AZ01.2005
Skills
- Extensive experience in customer care
- Proficient in English and Spanish communication
- Experienced with Windows operating systems
- Strong communication abilities
- Proficient in CRM software
- Effective relationship building
- Student recruitment
Timeline
National Admissions Representative
Universal Technical Institute Inc
07.2021 - Current
Senior Admissions Representative
Brookline College
10.2018 - 06.2021
Admissions Representative
Arizona Automotive Institute
07.2017 - 10.2018
Business Credit Advisor
Dun & Bradstreet
01.2017 - 07.2017
Admissions Representative
Arizona Automotive Institute
11.2014 - 01.2017
Pediatric Office Manager
Dr. Ramirez P.C, M.D
02.2014 - 11.2014
Enrollment Compliance Officer
Arizona Automotive Institute
10.2011 - 01.2014
Receptionist
Arizona Automotive Institute
10.2008 - 10.2011
High School - General Academics Studies, Communications, Advanced Communications, COE Business Management Course
North High School