Karina Zavala
Phoenix,AZ
Summary
Seeking a full-time role within a dynamic company to effectively utilize my skills for success and career growth. Passionate about contributing to a team-oriented environment, taking on new challenges, and developing professional expertise. Committed to delivering high-quality work, exceeding expectations, and making a positive impact. Dedicated to continuous learning for long-term career success.
Overview
17
17
years of professional experience
Work History
National Admissions Representative
Universal Technical Institute Inc
07.2021 - Current
- Guide students through admissions from inquiry to enrollment, ensuring smooth experiences.
- Conduct interviews and assessed applicant goals, program fit, and readiness.
- Provide detail guidance on relocation logistics for out-of-state students, including housing and community resources.
- Coordinate with departments to support student onboarding and successful program starts.
- Maintain accurate student records in CRM systems and tracked enrollment progress to achieve goals.
- Build trust-based relationships with prospective students by offering personalized support and clear communication throughout the decision making
Senior Admissions Representative
Brookline College
10.2018 - 06.2021
- Made 150-200 Dials
- Set Appointments that show up 80-90% Show Rate
- Interviewed Potential Students
- Addressed all concerns
- Set Appropriate Expectations
- Assisted Students with the enrollment process
- Stitch and Follow up with all enrolled students ensuring they start school
- Met Enrollment/ Start goals every cycle
- Top Producer at Brookline College
- Actively participated in call and interview coaching to constantly improve
- Developed Student Referral Inquiries
Admissions Representative
Arizona Automotive Institute
07.2017 - 10.2018
- Conduct outbound and inbound telephone calls, text, & e-mails; responding timely to all inquiries
- Share information with prospective students, within the framework of STVT-AAI’s Code of Conduct, state and federal accreditation guidelines
- Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations.
- Follow-up with new students ensuring their positive transition to being an active student
- Contribute to team initiatives and outcomes by displaying STVT-AAI’s Core Values
- Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
- Attend department meetings, training, and activities
- Develop Student Referral Inquiries
- Ensure all paperwork is completed accurately and in a timely manner
- Other duties as assigned
Business Credit Advisor
Dun & Bradstreet
01.2017 - 07.2017
- Sales
- Made over 100 calls to major businesses
- Educated the purpose for Business Credit Reports to help Business owners land contracts
- Sold 15k concierges to Multimillion Dollar companies to get into Walmart, Costco Sams Club
- Educated small Business Owners about Business Credit and expansion of business
- Met quota every 4-week cycle
Admissions Representative
Arizona Automotive Institute
11.2014 - 01.2017
- Conducted outbound and inbound telephone calls, text, & e-mails; responding timely to all inquiries
- Shared information with prospective students, within the framework of STVT-AAI’s Code of Conduct, state and federal accreditation guidelines
- Scheduled campus visits for prospective students, conducted campus tours, and facilitated registrations.
- Follow-ups with new students ensuring their positive transition to being an active student
- Used internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
Pediatric Office Manager
Dr. Ramirez P.C, M.D
02.2014 - 11.2014
- Greeted and checked in patients, verified insurance eligibility using EVS system, processed all medical payments, balanced all finances using a journal management system at the end of each business day.
- Maintained a steady schedule for health care provider; dispensed medical prescriptions to patients, requested and managed patient medical records.
- Filed, scanned and emailed medical records to state health department, schools and other health care providers as needed.
- Proficient in utilizing the medical data base systems, EHR and Intergy.
- Scheduled and confirmed appointments for the following business day, knowledgeable of both HIPPA and OSHA regulations.
- Maintained office inventory of all medical supplies.
Enrollment Compliance Officer
Arizona Automotive Institute
10.2011 - 01.2014
- Processed all enrollment and disclosure paperwork for each prospective student interested in enrolling in any title IV eligible program.
- The enrollment process included a description and definition of the required Federal, National and State disclosures as well as the associated ATI enrollment forms policies and procedures.
- Clearly explained all enrollment paperwork and disclosure forms to the prospective students and answered any and all questions related to the program enrollment.
Receptionist
Arizona Automotive Institute
10.2008 - 10.2011
- Answered phones, greeted incoming guests and prospective students inquiring for programs, used a lead Management System / email box to assign leads according to lead rotation, helped process enrollments by creating student files, kept up with MSR and assisted with the Admission department as needed.
- Balanced lead box daily, reconciled registrations for DOA, sent a nightly report to the corporate office, ED and DOA at the end of each business day.
Education
High School - General Academics Studies, Communications, Advanced Communications, COE Business Management Course
North High School
Phoenix, AZ01.2005
Skills
- Extensive experience in customer care
- Proficient in English and Spanish communication
- Experienced with Windows operating systems
- Strong communication abilities
- Proficient in CRM software
- Effective relationship building
- Student recruitment
Timeline
National Admissions Representative
Universal Technical Institute Inc
07.2021 - Current
Senior Admissions Representative
Brookline College
10.2018 - 06.2021
Admissions Representative
Arizona Automotive Institute
07.2017 - 10.2018
Business Credit Advisor
Dun & Bradstreet
01.2017 - 07.2017
Admissions Representative
Arizona Automotive Institute
11.2014 - 01.2017
Pediatric Office Manager
Dr. Ramirez P.C, M.D
02.2014 - 11.2014
Enrollment Compliance Officer
Arizona Automotive Institute
10.2011 - 01.2014
Receptionist
Arizona Automotive Institute
10.2008 - 10.2011
High School - General Academics Studies, Communications, Advanced Communications, COE Business Management Course
North High School
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