KARINA BALTAZAR MARTINEZ
Darien,IL
Summary
Reliable Health Professional with over 15 years of experience striving to make the world a better place, a
patient at a time.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Cantata Adult Life Services, Cantata at Home
06.2021
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Analyzed and reported on key performance metrics to senior management
- Supervised operations staff and kept employees compliant with company policies and procedures
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Reported issues to higher management with great detail
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Homecare Supervisor
Sahara Home Care
02.2020
- Coordinated with CCU and MCO Programs in Dupage, Will, and Cook Counties
- Customer Service- Staffing of over 100 Caregivers to clients, interviewing and hiring of HHA’s as well as monitoring and conducting state policies for the IDOA.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance
- Evaluated employee performance in quarterly and annual reviews
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes
- Developed strong organizational and communication skills through coursework and volunteer activities
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Cordia Residence Living, Westmont
01.2016
CNA
Independence 4 Seniors
01.2018 - Current
Maxim Health Care Services, Home Care
06.2015 - Current
- Various Hospital and Rehabilitation Settings)
Bilingual Engagement Specialist II
United HealthCare AbleTo
04.2022 - 05.2024
- Organized focus groups with internal business partners to build engagement teams.
- Facilitated social media practices to publicize corporate culture and support engagement projects.
- Researched labor market and industry sector data to validate analytics for business expansion.
- Established measurable standards to guide continual improvement and increased [Type] engagement and retention.
Telehealth Call Center/Bilingual Care Manager
Passionate Care Management
08.2017 - 01.2020
- Conducted telehealth coaching to patients and coordinated changes in medications, health status, and established health goals, and communicated with various Primary Care Physicians in the country, through various EMR/EHR Systems.
1776 Home Care
04.2016 - 12.2018
Presence - Villa Scalabrini Nursing & Rehabilitation
06.2016 - 06.2017
Custom Home Care, Chicago
01.2013 - 01.2015
Brightstar Health Care Chicago
01.2012 - 01.2013
Burgess Square Health Center, Westmont
01.2011 - 01.2012
CNA/Caregiver HHA
Westmont Nursing & Rehabilitation Center
01.2008 - 01.2011
- Professional Excellence in providing quality, comprehensive nursing assistance
- Tested and charted vital signs and blood sugar levels for Advocate Employees reimbursement program
- Assisted Clients with ADL’s
- Knowledgeable Transferring with Gait, Stand and Hoyer lifts.
Education
CPR/AED Certified -Certified Nursing Assistant for the State of Illinois -
CMK Health Care
Glendale Heights, IL02.2009
CCP Program Supervisor Certified -
College of Dupage
Glen Ellyn, IL12.2026
Associate of Arts - APPLIED SCIENCES
Hammond, IN04.2013
Life & Health Insurance License Illinois - Insurance
ExamFX
Online12.2023
Skills
- Organized, Great communication skills, excellent telephone personality, tech and typing efficiency, multi-tasker
- Can effectively delegate and prioritize, can work under pressure, attention to detail, and excellent customer
- Service
- Fluent Spanish speaker
Timeline
Bilingual Engagement Specialist II
United HealthCare AbleTo
04.2022 - 05.2024
Manager of Operations
Cantata Adult Life Services, Cantata at Home
06.2021
Homecare Supervisor
Sahara Home Care
02.2020
CNA
Independence 4 Seniors
01.2018 - Current
Telehealth Call Center/Bilingual Care Manager
Passionate Care Management
08.2017 - 01.2020
Presence - Villa Scalabrini Nursing & Rehabilitation
06.2016 - 06.2017
1776 Home Care
04.2016 - 12.2018
Cordia Residence Living, Westmont
01.2016
Maxim Health Care Services, Home Care
06.2015 - Current
Custom Home Care, Chicago
01.2013 - 01.2015
Brightstar Health Care Chicago
01.2012 - 01.2013
Burgess Square Health Center, Westmont
01.2011 - 01.2012
CNA/Caregiver HHA
Westmont Nursing & Rehabilitation Center
01.2008 - 01.2011
CPR/AED Certified -Certified Nursing Assistant for the State of Illinois -
CMK Health Care
CCP Program Supervisor Certified -
College of Dupage
Associate of Arts - APPLIED SCIENCES
Life & Health Insurance License Illinois - Insurance
ExamFX
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