Yaritza Lopez

• Serviced 50-100 first tier incoming members through calls, chats, and message center. This includes general inquiries, processing of loan payments, submitting fraud and dispute claims.
• Resolved concerns with products or services to help with retention and drive sales.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Addressed customer account discrepancies and concerns.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Support branch manager with day to day branch operations including: opening/closing procedures, loss control, upkeep of current documentation, audit standards, dashboard errors, filing data and scheduling.

• Coached staff on daily performance and conducted evaluations to constructively address concerns
• Process and assist 30-50 in person client transactions per day including deposits, withdraws, transfers and property tax payments with the primary focus of building long-lasting relationships.
• Custodian of multiple entities such as vault, cash recycler and ATM.
• Complete accurate high-volume money counts via manual and machine driven approaches.
• Collected, arranged and input information into database system.
• Performed quarterly audits on ATMs/cashboxes according to predetermined checklist.
• Supervise safety protocols and policies to reduce workplace hazards as the assigned safety coordinator.

Provided a high level of customer service through friendly approach, strong professionalism, and timely assistance with customer transactions.

• Completed special procedures for customers such as check re-orders, stop payments, and account maintenance.
• Promoted products and services to eligible customers to consistently achieve sales targets.
• Tasked with balancing cash drawers, logging data, incoming/outgoing shipments, and faxing/filing documents.
• Remained poised and professional in high-stress situations or when dealing with irate individuals.