Karina M Garcia Rivadeneira
Mooresville,NC
Summary
Dedicated and results-oriented professional with a strong work ethic and exceptional communication skills. Proven track record of prioritizing customer service and satisfaction, consistently exceeding expectations and fostering positive relationships. Highly organized with the ability to multitask effectively, maintaining attention to detail in fast-paced environments. A collaborative team player with natural leadership abilities, capable of inspiring and motivating others to achieve common goals. Demonstrates a high level of responsibility, professionalism, and adherence to work etiquette in all interactions. Ready to leverage my diverse skill set and commitment to excellence to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bilingual Sales Representative
Mark Ficken Ford
Charlotte , NC
04.2023 - Current
- Maintained accurate records of all sales activities, including client contacts and follow-ups.
- Responded promptly to customer inquiries via phone or email.
- Negotiated pricing agreements with vendors.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Server
First Watch
Mooresville, NC
05.2022 - 03.2023
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided exceptional service to high volume of daily customers.
- Provided translation assistance for customers with limited English proficiency.
Assistant Manager
Signature Cleaning Services
New York, NY
01.2010 - 12.2018
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
High School Diploma -
FickenMetropolitano
Ecuador01-2009
Skills
- Cold-calling
- Effective Communication
- Adaptability and Flexibility
- Active Listening
- Attention to Detail
- Goal Setting
- Multitasking
- Organizational Skills
- Team building
- Team member motivation
- Problem-solving aptitude
- Self Motivation
- Cash Handling
- Excellent Communication
- Client Support
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Technician in Commerce and Administration Specialization : INFORMATICS
Timeline
Bilingual Sales Representative
Mark Ficken Ford
04.2023 - Current
Server
First Watch
05.2022 - 03.2023
Assistant Manager
Signature Cleaning Services
01.2010 - 12.2018
High School Diploma -
FickenMetropolitano
Technician in Commerce and Administration Specialization : INFORMATICS
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