Karin C. Middleton
Ashburn,VA
Summary
Detail-oriented Senior Secretary with 20 years of experience in high-level administrative support within fast-paced environments. Expertise includes scheduling, correspondence preparation, meeting coordination, and records management. Capable of managing multiple projects and meeting strict deadlines independently.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Senior Secretary
Virginia State Police
Midlothian, Virginia
03.2019 - Current
- Provided comprehensive administrative and operational support to first sergeant, three sergeants, and troopers to ensure smooth office operations.
- Managed confidential correspondence with discretion to uphold privacy standards.
- Schedule meetings and calendars for office staff.
- Answer phone calls and route requests to appropriate staff.
- Maintain records, files, and departmental documents in secure systems, according to file retention policies.
- Assist with meeting agendas, schedules and meeting minutes.
- Tracked office supplies and processed routine administrative requests.
- Handle multiple projects at once, while meeting strict deadlines.
- Processed invoices for vendors in accordance with payment terms to maintain timely financial operations.
- Support staff with presentations, evaluations, reports, and related materials.
- Welcomed visitors with a professional demeanor to create a positive first impression.
- Coordinate communication by taking calls, responding to emails, and working together as a team.
- Order office supplies to maintain proper inventory levels.
- Manage multiple calendars and contacts using computer software.
- Receive interdepartment mail, date stamp & distribute.
- Operate office equipment such as photocopiers, scanners, fax machines, and credit card machine.
- Organize, file, develop spreadsheets, fax reports, and scan documents while keeping the front desk and reception area neat.
- Sorted and delivered incoming faxes, letters, and emails to appropriate staff for efficient workflow.
- Compose, edit and type memos and reports, and submit in a timely manner.
- Provide professional and responsive customer service to citizens on a daily basis, either in person or on the telephone.
- Apply knowledge of departmental programs and operations to resolve issues and support effective workflow.
- Guide volunteers, interns and personnel in completing tasks and assignments.
Adminstrative Assistant
Silverhaze Partners
McLean, Virginia
12.2004 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Skills
- Administrative support
- Calendar management
- Records management
- Document control
- Invoice processing
- Microsoft Office
- Time management
- Multitasking
- Problem solving
- Confidentiality handling
- Teamwork and collaboration
- Customer service
Certification
- Notary Public
Timeline
Senior Secretary
Virginia State Police
03.2019 - Current
Adminstrative Assistant
Silverhaze Partners
12.2004 - 03.2017