WENDY MURPHY
Champaign,IL
Summary
Professional Medical Secretary with over 30 years of experience managing daily administrative support tasks and operations. Excellent problem-solver and clear communicator with positive and upbeat personality who is well-organized and proactive. Committed to delivering high-quality results.
Overview
35
35
years of professional experience
Work History
Senior Secretary
Champaign County Sheriff's Office
Urbana, IL
07.2023 - Current
- Types correspondence, memos, case files, etc.
- Answers telephone for Investigations Division, screens callers, takes messages for investigators and refers callers to other resources where appropriate
- Retrieves data and statistics using multiple computer systems
- Process the agency's Freedom of Information requests, which includes but is not limited to: logging the requests and calculating appropriate due dates, searching for and gathering the requested records, presenting the requested records to the FOIA Lieutenant for redaction if needed, determining if the FOIA request will be granted, denied, or extended and typing FOIA correspondence.
- Performs other clerical and secretarial tasks as directed by supervisor.
Senior Medical Secretary
Champaign County Coroner's Office
12.2013 - 07.2023
- Answer phone calls and take messages for coroner and four deputy coroners
- Coordinate front office duties, including customer service, working with families, funeral homes, police agencies, law offices, media and general public
- Contact physician offices to confirm medical histories
- Process and distribute autopsy and toxicology reports
- Maintain electronic records for all deaths reported in Champaign County, Illinois
- Complete death certificates and cremation permits within Illinois Vital Records System for all coroner death certificates in Champaign County, Illinois
- Process invoices to out of county coroners for autopsies performed in office as well as for supplies provided to funeral homes on scene
- Maintain office supplies inventory by checking stock and ordering new supplies as needed
- Complete vouchers and maintain financial documentation
- Process invoices for payment
- Reconcile checks and cash monthly
- Receive, record and address incoming and outgoing communication via telephone, facsimile, email and postal mail
- Process and complete Freedom of Information Act requests for family members, law offices and general public.
Medical Secretary
Obstetrics & Gynecology II, Ltd.
12.2013 - 05.2015
- Enhanced office efficiency by handling 100+ callers per day
- Scheduled/canceled/rescheduled appointments
- Assisted patients with questions regarding bills and explanation of benefits
- Taking payments for patient accounts
- Assisted office manager with accounts receivable and bad debt accounts
- Assisted patients with Family Medical Leave Act and Disability paperwork.
Office Manager
Regional Office of Education
10.2008 - 12.2013
- Answered multi-line phones
- Planned and organized Area IV Learning Technology Center events
- Assisted director with all duties related to office operations
- Ordered and maintained office supplies
- Maintained licensing for all computer equipment and software and website
- Edit and maintain Area IV Learning Technology website
- Process payroll and employee leave reports
- Set up and maintained email accounts for over 100 school districts in central Illinois
- Provided basic email support for school districts in Area IV
- Processed invoices and monthly requisitions for payment and reconciled monthly bank statement with bookkeeper.
Medical Secretary / Surgery Scheduler
Obstetrics & Gynecology II Ltd.
12.2005 - 10.2008
- Scheduled in-office and hospital gynecology cases and cesarean sections for obstetrical patients
- Completed ICD-9 and CPT coding/billing for all deliveries, cesarean sections and gynecological surgeries
- Assisted front office staff with answering phones, scheduling appointments
- Answered patient billing questions
- Assisted in rooming patients and taking vital signs when necessary
- Maintained all computers, printers and performed daily back-up of server.
Education
Certificate - Medical Secretary
Pima Medical Institute
Tucson, AZHigh School Diploma -
Rantoul Township High School
Rantoul, ILSkills
- Remote Conferencing
- Customer Service
- Administrative Support
- Records Management
- Transcription
- Advanced Organization
- Attention to Detail
- Problem Resolution
Timeline
Senior Secretary
Champaign County Sheriff's Office
07.2023 - Current
Senior Medical Secretary
Champaign County Coroner's Office
12.2013 - 07.2023
Medical Secretary
Obstetrics & Gynecology II, Ltd.
12.2013 - 05.2015
Office Manager
Regional Office of Education
10.2008 - 12.2013
Medical Secretary / Surgery Scheduler
Obstetrics & Gynecology II Ltd.
12.2005 - 10.2008
Certificate - Medical Secretary
Pima Medical Institute
High School Diploma -
Rantoul Township High School