Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARINE CARNEIRO DA SILVA

San Diego,CA

Summary

Dedicated Manager/Severr successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Overview

15
15
years of professional experience

Work History

Account Manager

Striv Management
San Diego, CA
04.2022 - Current
  • Coordinate daily customer service operations of a fast-paced cleaning company, focused on providing professional and attentive services to all customers.

Manager/Restaurant Server

Brazil by the Bay
San Diego, CA
11.2016 - Current
  • Oversee administrative, inventory management, and customer service duties at a popular Brazilian restaurant in San Diego. I've been happily serving customers with the best quality of service here since 2016, my goal is to make to each customer an unique experience with a friendly and great customer service.

Sales Representative

Ace Force
San Diego, CA
11.2020 - 02.2021
  • Actively communicated with clients to understand their needs and fulfilled their needs through top-notch customer service.

Event Assistant

B Ferraz
Brazil
01.2013 - 08.2013
  • Conceptualized and executed numerous social and corporate events in the name of B Ferraz, one of the most renowned agency boutiques in São Paulo, Brazil.

Assistant & Account Manager

Estação Brasil Advertising Agency
Brazil
09.2011 - 01.2013
  • Spearheaded the planning and completion of effective online and offline marketing campaigns for key accounts.

Account Manager

Casanova Advertising Agency
Brazil
02.2010 - 01.2011

Executive Assistant

Saccomanno
Brazil
09.2008 - 01.2010

Education

Master of International Business (MIB) -

San Diego University for Integrative Studies
02.2017

Certificate - Communication And Culture

UCSD
San Diego, CA
11-2014

Postgraduate degree in Digital Marketing -

Escola Superior de Propaganda e Marketing (ESPM)
03.2013

Bachelor's degree in Marketing & Advertising -

Fundação Armando Alvares Penteado (FAAP)
06.2012

Skills

  • Lead Prospecting
  • Team Training
  • Advertising
  • Schedule Management
  • Customer Training
  • Sales Development
  • Customer Service
  • Client Relationship Management
  • Account Management
  • Project Management
  • Customer Relationships
  • Marketing
  • Client Meetings
  • Sales Solutions
  • Teamwork and Collaboration
  • Customer Relationship Management (CRM)
  • Client Relationship Building
  • Vendor Management
  • Staff Management
  • Sales Expertise
  • Customer Satisfaction
  • Multi-Task Management
  • Event Planning

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Timeline

Account Manager

Striv Management
04.2022 - Current

Sales Representative

Ace Force
11.2020 - 02.2021

Manager/Restaurant Server

Brazil by the Bay
11.2016 - Current

Event Assistant

B Ferraz
01.2013 - 08.2013

Assistant & Account Manager

Estação Brasil Advertising Agency
09.2011 - 01.2013

Account Manager

Casanova Advertising Agency
02.2010 - 01.2011

Executive Assistant

Saccomanno
09.2008 - 01.2010

Master of International Business (MIB) -

San Diego University for Integrative Studies

Certificate - Communication And Culture

UCSD

Postgraduate degree in Digital Marketing -

Escola Superior de Propaganda e Marketing (ESPM)

Bachelor's degree in Marketing & Advertising -

Fundação Armando Alvares Penteado (FAAP)

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KARINE CARNEIRO DA SILVA