Interacted proactively with my supervisor and addressed escalated issues immediately
Actively listened to customer needs to maximize customer satisfaction
Managed client phone calls when the technician was unavailable and provided informative answers to questions.
Intern
UCLA Student Internship
01.2019 - 06.2020
Managed a group of tutors
Inputted work hours
Worked after school hours
Tutored up to 300 hours.
Tutor
UCLA Blue and Gold Scholars
09.2018 - 06.2020
Established reading goals and mapped out educational journeys for students showing literacy progress
Devised unique lessons to fit individual needs in skill-building and full instruction non each subject
Supported students in homework assignments, helping identify and address specific concerns
Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning
Worked closely with students in grades 9 through 11, helping to develop math and essay writing skills.
Patient Transporter
UCLA Health Volunteer
04.2018 - 06.2020
Provided patient transport around the hospital
Transported equipment such as wheelchairs that functioned properly before patient pick-up
Carefully moved patients by providing assistance in and out of various vehicles and lifted patients on and off beds.
Education
High school Degree -
Alexander Hamilton Senior High School
Human Development
California State University Long Beach
05.2024
Skills
Administrative duties
Product and service understanding
Support Services
Oral and written communication
Friendly and Personable Active Listening
Adaptable nature
Problem-solving skills
Flexible working hours
Patient escorting
Map reading and navigation skills
Computing Skills
Extracurricular Activities
Vice President of Business Innovative Technology (B.I.T) Leadership Club Volunteered at the Midnight Mission Member of First Aid club for two years Member of Best Buddies Club Member of Animal Welfare Violinist Lebanese Student Association President