Karine Schojan
Rochester
Summary
Results-driven manager with a proven track record in enhancing customer satisfaction and team performance. Skilled in relationship building, decision-making, and staff training.
Overview
17
17
years of professional experience
Work History
Manager
Salvatore's Saloon
Scottsville, NY
03.2024 - 04.2026
- Oversaw daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff to enhance team performance and efficiency.
- Developed and implemented operational procedures that improved workflow consistency.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Manager on Duty
The Distillery
Henrietta, NY
02.2010 - 01.2024
- Managed staff schedules, optimizing labor efficiency and coverage during peak hours.
- Trained and mentored new employees, fostering a culture of teamwork and accountability.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction levels.
- Conducted regular performance evaluations, identifying areas for staff development and improvement.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Tim Hortons
Henrietta, NY
03.2009 - 03.2015
- Led daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management strategies to minimize waste and improve stock accuracy.
- Collaborated with management on process improvements to enhance operational efficiency and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Rush Henrietta Senior Highschool
HenriettaSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Cross-functional teamwork
- Schedule preparation
Timeline
Manager
Salvatore's Saloon
03.2024 - 04.2026
Manager on Duty
The Distillery
02.2010 - 01.2024
Assistant Manager
Tim Hortons
03.2009 - 03.2015
High School Diploma -
Rush Henrietta Senior Highschool