Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karis Robinson

Killeen,TX

Summary

Accomplished Assistant Store Manager at Sistah Sistah Beauty Supply, adept in inventory control and customer relations, significantly enhancing store efficiency and customer satisfaction. Proven track record in mentoring employees and streamlining operations, leading to a loyal customer base and improved sales metrics. Skilled in problem-solving and customer service, demonstrating a commitment to excellence in retail operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Sistah Sistah Beauty Supply
03.2023 - 07.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Material Handler

United Parcel Service, UPS
06.2022 - 03.2023
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Sales Associate

Lowes Home Improvements
02.2022 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Mail Handler

United States Post Office
09.2016 - 11.2021
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
  • Assisted in the training of new employees, sharing best practices for effective mail handling procedures.

Education

Associate of Arts - Liberal Arts

Finger Lakes Community College
Canandaigua, NY
05.2017

High School Diploma -

Gates-Chili High School
Rochester, NY
06.2015

Skills

    Problem-Solving

    Customer Service

    Customer experience

    Customer Service and Engagement

    Inventory Control

    Customer Relations

    Retail Operations

Timeline

Assistant Store Manager

Sistah Sistah Beauty Supply
03.2023 - 07.2024

Material Handler

United Parcel Service, UPS
06.2022 - 03.2023

Sales Associate

Lowes Home Improvements
02.2022 - 06.2022

Mail Handler

United States Post Office
09.2016 - 11.2021

Associate of Arts - Liberal Arts

Finger Lakes Community College

High School Diploma -

Gates-Chili High School

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Karis Robinson