Dynamic leader with expertise in customer service and team leadership. Excelled in enhancing guest experiences and resolving complaints, boosting customer satisfaction. Skilled in cash handling and financial accountability.
Overview
10
10
years of professional experience
Work History
Restaurant Bar Manager
Maine Street Coastal Cuisine
09.2021 - Current
Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
Improved customer satisfaction by implementing efficient operations and enhancing overall service quality.
Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Closed out cash register and prepared cashier report at close of business.
Restaurant Shift Manager
Jefferson's
09.2020 - 09.2021
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Excelled in every store position and regularly backed up front-line staff.
Assigned tasks to employees and oversaw opening and closing of restaurant.
Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Kitchen Staff Member
Sidekicks
04.2015 - 02.2021
Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Enhanced customer satisfaction with timely meal preparation and consistent quality.
Collaborated with team members to ensure seamless coordination during peak service hours.
Education
Associate of Applied Science - Accounting
Georgia Northwestern Technical College
Rome, GA
12-2025
Skills
Customer service
Customer relations
Time management
Team leadership
Cash handling
Microsoft certified
Timeline
Restaurant Bar Manager
Maine Street Coastal Cuisine
09.2021 - Current
Restaurant Shift Manager
Jefferson's
09.2020 - 09.2021
Kitchen Staff Member
Sidekicks
04.2015 - 02.2021
Associate of Applied Science - Accounting
Georgia Northwestern Technical College
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