Karisa Ball
Ellenboro
Summary
Goal-oriented Member Service Representative with proven expertise in member satisfaction, transaction processing, and issue resolution. Committed to delivering exceptional support and fostering positive member relationships, recognized for training staff and improving service standards. Demonstrated ability to drive member satisfaction and operational efficiency through effective problem-solving and member engagement.
Overview
11
11
years of professional experience
Work History
Member Service Representative II
Long Reach Federal Credit Union
Ellenboro, WV
10.2022 - Current
- Assisted members with account inquiries and transactions, ensuring accurate and timely service delivery.
- Processed loan applications, verifying member eligibility and assessing financial documentation for approval.
- Educated members on various credit union products and services, enhancing customer understanding and engagement.
- Resolved member issues efficiently, utilizing problem-solving skills to ensure high satisfaction levels.
- Assisted manager with cash ordering.
- Conducted training sessions for new staff, sharing best practices in member service operations and compliance standards.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
General Manager
Dairy Queen Grill & Chill
Ellenboro, WV
03.2015 - 10.2022
- Directed daily operations to enhance customer satisfaction and service efficiency.
- Implemented training programs to improve staff performance and service standards.
- Analyzed sales data to optimize menu offerings and drive revenue growth.
- Oversaw inventory management, reducing waste through effective stock control measures.
- Ensured compliance with health and safety regulations, maintaining a safe environment for customers and staff.
- Resolved customer complaints swiftly, enhancing overall guest experience and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Organized weekly schedules.
Education
High School Diploma -
Ritchie County High School
Ellenboro, WVSkills
- Customer service
- Member support
- Transaction processing
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Goal-oriented focus
Timeline
Member Service Representative II
Long Reach Federal Credit Union
10.2022 - Current
General Manager
Dairy Queen Grill & Chill
03.2015 - 10.2022
High School Diploma -
Ritchie County High School