Karisa Holmberg
Orem
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Professional Artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces.
A creative professional with talent for transforming ideas into captivating stories. Skilled in narrative development, content creation, and audience engagement. Known for collaborative spirit and ability to achieve impactful results in dynamic environments. Adaptable and reliable, consistently meeting changing needs and expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Center Specialist
Gideon Taylor Consulting
03.2020 - 04.2025
- Closed 1,196 tickets during the 5 years of service working at Gideon Taylor.
- Held greater than 99% SLA on ticket count year-over-year.
- Exhibited high energy and professionalism when dealing with clients.
- Maintained up-to-date knowledge of product and service changes.
- Managed and Produced high volumes of client facing documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Improved overall document quality by providing constructive feedback to colleagues during review sessions.
- Provided exceptional technical support to clients, resolving complex issues promptly and effectively.
Customer Service Representative
Vivint Internet
02.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
Team Member
KFC
09.2016 - 05.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Jr. Decorator/ Office Support
Weddings For Less, Inc.
- Company Overview: Family Business
- Over 10 years helping the family
- Responsibilities: Phones, Customer Care, Equipment Preparations, Day Of Decorating (Setup & Take Down)
Education
B.S. - Coding & Graphic Design
Utah Valley University
Orem, UT01-2030
Highschool - undefined
Timpanogos Highschool
01.2017
Skills
- Proficient in Microsoft Office 365
- Proficient in Google Docs
- Expertise in Adobe tools
- Social media management
- HTML/CSS Coding Languages
- Javascript
- Video Editing
- Document Creation
- AI Intent and Dataset Training
- Negotiation and persuasion techniques
- Hand sketching
- Teamwork and collaboration
- Problem-solving
- Time management
- Digital illustration
- Commission requests
- Technical troubleshooting
- Product troubleshooting
- Payment processing
- Customer service
- Problem-solving abilities
- Attention to detail
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Verbal and written communication
Certification
- 2017 - Digital Media IB Utah State Of Education CTE Program
- 2016 - Digital Media IB Utah State Of Education CTE Program
- 2016 - 3D Graphic Design Utah State Education CTE Program
- 2023 - Oracle AI Chatbot Training Oracle
Accomplishments
- 2017 - NCWIT Aspirations in Computer Program For Women - 1st Place
- 2016 - “Let Girls Code” Contest - Utah University 1st Place
- 2016 - Coding Camp “Code To Success” Scholarship Recipient 3 Month Course thru Pluralsight, Xactware & Ken Garff Keys To Success
- 2016 - NCWIT Aspirations in Computer Program For Women - 2nd Place
EDUCATIONAL EXPERIENCE
- Animal Sciences- 1 Year
- Biology- 1 Year
- Geology- 2 Years
- Digital Media- 4 Years
- Networking- 4 Years
- System Admin- 4 Years
- Data Entry- 4 Years
- Agriculture- 1 Year
Languages
English
Interests
- Creating digital artwork using software like Clip Studio Paint, Photoshop and more
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Coding and Programming
- Digital Art and Animation
- Artificial Intelligence (AI) and Machine Learning
- Animal Welfare Advocacy
- Environmental Conservation Projects
- I like working with my hands and fixing things
- I like looking at the stars and learning about constellations
- Woodworking
- Music
- Creative Writing
Timeline
Help Center Specialist
Gideon Taylor Consulting
03.2020 - 04.2025
Customer Service Representative
Vivint Internet
02.2018 - 03.2020
Team Member
KFC
09.2016 - 05.2017
Jr. Decorator/ Office Support
Weddings For Less, Inc.
Highschool - undefined
Timpanogos Highschool
B.S. - Coding & Graphic Design
Utah Valley University
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