Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karisa Moore

Albuquerque

Summary

To start on a career path in electrical engineering, and to obtain real-world working skills and knowledge in the electrical engineering field. Dedicated coordinator known for exceptional communication and customer service skills. I'm ready to contribute to organizational success through effective problem-solving and leadership. I'm a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and adeptness at working effectively, unsupervised.

Overview

8
8
years of professional experience

Work History

Coordinator

PNM Resources
Albuquerque
03.2023 - Current
  • Responsibilities include creating a daily schedule for the meter readers to ensure they know their correct daily routes, and that all routes are staffed.
  • I'm responsible for scheduling OMR meter installation on the correct cycle read days.
  • Keep an accurate list of all vehicle rentals and fleets that are in use by the meter reading department.
  • Management of all tablets utilized by meter readers.
    Report broken devices and initiate repair orders.
  • I perform field checks when necessary, and verify that notes in Banner are correct and up to date.
  • Proficient in the use of Banner.
  • I confirm that all meter readers have returned to the shop, the vehicle and route keys are returned, plus I am double-checking that all routes have uploaded to FCS.
  • Accountable for route adjustments involving cutting, splitting, or resequencing
  • Responsible for customer communication for access
  • Managed the onboarding process for temporary workers, equipping tablets with necessary tools, and verifying correct PPE and correct route numbers.
  • Reading the interval data recorder meters.

Meter Reader

PNM Resources
Albuquerque
11.2020 - 03.2023
  • Responsibilities include entering meter reads accurately for residential and commercial customers. My accuracy was 99.95%.
  • I'm familiar with PNM standards and installation guides, can safely operate PNM vehicles, and complete assigned routes in a timely manner.
  • Watching surroundings for any hazards that may exist, and identifying any control barriers that can be used to eliminate the hazard.
  • Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
  • Respond to customer questions regarding meter readings and de-escalated situations with professionalism and calmness.

Cashier and Server

Golden Corral
Albuquerque
01.2020 - 03.2020
  • Responsibilities charge people the correct amount for their bill and ensure that the correct change was given.
  • Clean up and take peoples orders and ensure that the orders are correct.

Car Hop

Sonic Drive In
Albuquerque
02.2019 - 01.2020
  • My responsibilities included taking orders, insuring the orders are correct.
  • Handling money and making correct change.
  • Cleaning up at closing time.

Volunteer

Albuquerque
01.2018 - 12.2018
  • While working at the games I learned the importance of prioritizing, customer service and punctuality.
  • I also learned food prep and how to work the cash register, take orders correctly, and count back change to customers.

Education

High School -

Volcano Vista High School
Albuquerque, NM

Skills

  • Leadership
  • Communication
  • Equipment maintenance
  • Decision making
  • Problem solving
  • Customer communication
  • Scheduling and calendar management
  • Customer service
  • Adaptability and flexibility
  • Vehicle safety inspection
  • Team collaboration
  • Goal setting
  • Teamwork and collaboration
  • Professionalism
  • Staff scheduling
  • Route planning
  • Good math and reading skills
  • Map reading and navigation skills

References

References available upon request.

Timeline

Coordinator

PNM Resources
03.2023 - Current

Meter Reader

PNM Resources
11.2020 - 03.2023

Cashier and Server

Golden Corral
01.2020 - 03.2020

Car Hop

Sonic Drive In
02.2019 - 01.2020

Volunteer

01.2018 - 12.2018

High School -

Volcano Vista High School

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