Karisa Moore
Albuquerque,NM
Summary
Objective
Customer Operations Coordinator with a proven track record of delivering exceptional customer service, resolving concerns efficiently, and building positive relationships. Seeking a Flight Attendant position to combine my passion for helping people with my ability to remain calm under pressure, prioritize safety, and provide outstanding onboard service.
Overview
8
8
years of professional experience
Work History
Coordinator
PNM Resources
Albuquerque, NM
02.2023 - Current
- Coordinated OMR meter installation to align with the correct cycle read days.
- Responsibilities include creating a daily schedule for the meter readers to ensure they know their correct daily routes, and that all routes are staffed.
- Accountable for route adjustments involving cutting, splitting, or resequencing.
- Management of all tablets utilized by meter readers.
Report broken devices and initiate repair orders. - Onboarded temporary workers by equipping tablets with necessary tools and verifying PPE and route numbers.
- Keep an accurate list of all vehicle rentals and fleets that are in use by the meter reading department.
- Utilized Banner software for managing meter data.
- Accountable for route adjustments involving cutting, splitting, or resequencing
- Responsible for customer communication for access
- I confirm that all meter readers have returned to the shop, the vehicle and route keys are returned, plus I am double-checking that all routes have uploaded to FCS.
- Reading the interval data recorder meters.
Meter Reader
PNM Resources
Albuquerque, NM
10.2020 - 02.2023
- Responsibilities include entering meter reads accurately for residential and commercial customers. My accuracy was 99.95%.
- I'm familiar with PNM standards and installation guides, can safely operate PNM vehicles, and complete assigned routes in a timely manner.
- Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
- Respond to customer questions regarding meter readings and de-escalated situations with professionalism and calmness.
- Watching surroundings for any hazards that may exist, and identifying any control barriers that can be used to eliminate the hazard.
Cashier and Server
Golden Corral
Albuquerque, NM
12.2019 - 02.2020
- Responsibilities charge people the correct amount for their bill and ensure that the correct change was given.
- Performed cleaning duties to ensure a welcoming atmosphere. and take people's orders and ensure that the orders are correct.
Car Hop
Sonic Drive In
Albuquerque, NM
01.2019 - 12.2019
- My responsibilities included taking orders, ensuring the orders are correct.
- Handling money and making correct change.
- Cleaning up at closing time.
Education
High School -
Volcano Vista High School
Albuquerque, NMSkills
- Customer service
- Customer communication
- Calendar management
- Staff scheduling
- Route planning
- Map navigation
- Leadership
- Team collaboration
- Adaptability and flexibility
- Problem solving
- Problem solving
- Logistics coordination
- Math and reading
- Communication
- Map navigation
References
References available upon request.
Timeline
Coordinator
PNM Resources
02.2023 - Current
Meter Reader
PNM Resources
10.2020 - 02.2023
Cashier and Server
Golden Corral
12.2019 - 02.2020
Car Hop
Sonic Drive In
01.2019 - 12.2019
High School -
Volcano Vista High School