Karisha Esber
Waterbury,CT
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Federal Student Aid
Exeter, NH
11.2024 - Current
- Handled a high volume of phone calls, emails, and online inquiries regarding Federal Student Aid programs, providing timely and accurate information.
- Educated students and families on various financial aid options, including grants, scholarships, and student loans.
- Collaborated with other departments to ensure seamless service delivery and address student concerns.
- Maintained accurate records of all interactions and actions taken, ensuring compliance with federal regulations.
Receptionist
Family Vision Care Yakima
White Plains, NY
01.2024 - 11.2025
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Science - Business Administration and Management
College of Westchester
White Plains, NY05-2025
Skills
- Customer service
- Data entry
- Time management
- Collaborative teamwork
- Appointment scheduling
- Effective communication
- Administrative and office support
- Knowledge of federal student loan programs
- Positive and professional
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Federal Student Aid
11.2024 - Current
Receptionist
Family Vision Care Yakima
01.2024 - 11.2025
Associate of Science - Business Administration and Management
College of Westchester
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