Karisma Cooper
Fort Mitchell,AL
Summary
Dedicated healthcare professional with 7 years of experience in patient services, case management, and medical support roles. Skilled in coordinating care, managing patient logistics, and keeping high sanitation standards. Seeking a Healthcare position to use expertise in an efficient service delivery and interdepartmental communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative- front desk
Ankle and Foot Centers of America
10.2025 - Current
- Greeting patients, updating demographics, and managing check-in/check-out procedures.
- Verifying insurance coverage and collecting co-payments, deductibles, and balances.
- Ensuring the lobby is tidy and managing office supplies.
- Chart prepping for the following day.
PCT (Patient Care Technician)
Piedmont Newnan Hospital
Newnan, Georgia
08.2024 - 08.2025
- Provided direct patient care, including bathing, grooming, and feeding.
- Monitored vital signs and reported any abnormalities to the nursing staff.
- Aided with transferring patients in and out of beds or wheelchairs.
- Performed phlebotomy procedures to collect blood samples for laboratory testing.
- Documented patient information on a prompt basis.
MCR-Cardiology
Phoebe Putney Memorial Hospital
06.2023 - 07.2024
- Facilitate prompt and efficient patient services, ensuring high satisfaction levels.
- Manage inbound communication, addressing inquiries from patients, vendors, and insurance companies, and coordinate with medical facilities as needed.
- Handle patient appointment coordination, while keeping effective interdepartmental communication to support patient care.
Case Worker
Aspire Behavioral & DD Services
03.2020 - 03.2023
- Performed thorough assessments.
- Documented findings in detailed case notes and reports to help client support and progress tracking.
- Coordinated care by effectively liaising with relevant stakeholders, ensuring proper service delivery for individuals in need.
- Enhanced youth engagement and collaboration through the design and facilitation of team-building activities, leading to improved group dynamics and productivity.
Donor Center Technician
Talecris Plasma Resources
11.2018 - 01.2020
- Executed comprehensive pre-donation medical screenings and assessed donor suitability, ensuring complete information prior to plasma donations.
- Maintained stringent sanitation standards for equipment and work areas, and proficiently managed donor procedures on plasmapheresis machines.
Customer Service Representative
Teleperformance
04.2016 - 10.2018
- Delivered high-quality customer service through phone interactions, ensuring effective resolution of inquiries and issues.
- Enhanced customer satisfaction by employing innovative problem-solving techniques.
- Aided in product sales.
- Provided recommendations for optimal service plans, and followed up on customer inquiries promptly to ensure satisfaction.
Education
Associate of Science - Health Science
Albany State University
Albany, GAHigh School Diploma - Diploma
Hardaway High School
Columbus, GASkills
- Team Building
- Detail-Oriented
- Process Improvement
- Active Listening
- Customer Service
- Time Management
- Communication Skills
- Problem Resolution
- Safety and Security
Certification
- BLS Certified, American Red Cross, 2023
- First Aid-CPR Certified, American Red Cross, 2023
Timeline
Patient Service Representative- front desk
Ankle and Foot Centers of America
10.2025 - Current
PCT (Patient Care Technician)
Piedmont Newnan Hospital
08.2024 - 08.2025
MCR-Cardiology
Phoebe Putney Memorial Hospital
06.2023 - 07.2024
Case Worker
Aspire Behavioral & DD Services
03.2020 - 03.2023
Donor Center Technician
Talecris Plasma Resources
11.2018 - 01.2020
Customer Service Representative
Teleperformance
04.2016 - 10.2018
Associate of Science - Health Science
Albany State University
High School Diploma - Diploma
Hardaway High School