Nicholas Fannin
Wheelersburg,OH
Summary
Early-career front desk service representative with strong customer service and administrative support skills. Skilled in appointment scheduling, phone support, and resolving customer concerns with professionalism. Focused on keeping front desk operations organized and efficient.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Front Desk Service Representative
Kroger
Wheelersburg, OH
11.2024 - Current
- Assisted Kroger customers at front desk, addressing questions, complaints, and service requests to enhance customer satisfaction.
- Answered phone calls and directed customers to appropriate Kroger departments, ensuring timely and efficient service.
- Resolved customer concerns with calm, professional communication.
- Coordinated with Kroger cashiers and managers to resolve customer issues, fostering collaboration and improving service delivery.
- Processed returns, exchanges, and refunds following Kroger store policies.
- Verified purchases and handled receipts for customer service transactions.
- Maintained front desk files, forms, and service logs.
- Supported store operations by organizing front desk supplies and paperwork.
Education
Some College (No Degree) - AYA English Education
Shawnee State University
Portsmouth, OH10-2026
Skills
- Front desk operations
- Cash handling
- Front desk management
- Customer service
- Customer appointment coordination
- Administrative support
- Effective planning
- Problem-solving skills
- Conflict resolution
- Team building
- Verbal communication
Certification
- OSHA 10 Certification
- OSHA 30 Certification
- Blood Pathogens Certification
- Alternative Subbing License
Affiliations
- Volunteer, at 14th Street Community Action Center (Portsmouth Ohio)
- Umpired at Gene Bennett Ballpark (Wheelersburg Ohio)
Timeline
Front Desk Service Representative
Kroger
11.2024 - Current
Some College (No Degree) - AYA English Education
Shawnee State University