Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Robin Dyer
Knoxville,TN
Work Preference
Summary
Results-driven Front Desk Customer Service Representative with experience in managing front desk operations and resolving complex customer inquiries. Expertise in multitasking and effective communication enhances customer satisfaction and streamlines office functions. Proficient in software tools for booking and record maintenance, contributing to improved customer experiences and overall business efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Front Desk/Customer Service Representative
T47 International, Inc.
Louisville, Tennessee
06.2019 - Current
- Managed front desk operations to ensure smooth daily workflow.
- Resolved customer complaints promptly and effectively.
- Greeted and assisted customers with inquiries and service requests.
- Responded to customer queries in person, over the phone, or via email in a timely manner.
Customer Service Representative
Lowe's
Jefferson City, TN
03.2011 - 08.2016
- Assisted customers with product inquiries, providing tailored recommendations to enhance their purchasing decisions.
- Resolved customer complaints effectively, leading to improved customer satisfaction and loyalty.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring a smooth checkout experience.
- Processed credit card payments and applications accurately at the point of sale.
Education
Certificate - Certified Nursing Assistant
Rice College
Knoxville, TNSome College (No Degree) - Human Resources Training
Carson Newman University
Jefferson City, TNSkills
- Front desk operations
- Point-of-sale systems
- Customer relationship management
- Complaint resolution
- Customer complaint resolution
- Service request handling
Certification
- Certified Nursing Assistant
- Employee of the month
- Certificates for Attendance
- Top sales drive
References
References available upon request.
Timeline
Front Desk/Customer Service Representative
T47 International, Inc.
06.2019 - Current
Customer Service Representative
Lowe's
03.2011 - 08.2016
Certificate - Certified Nursing Assistant
Rice College
Some College (No Degree) - Human Resources Training
Carson Newman University