Amy Velazquez
Lawton
Summary
Bilingual (English/Spanish) customer service and sales support professional with over 10 years of experience assisting clients, managing front desk operations, processing payments, and resolving customer concerns in fast-paced environments. Skilled in building positive relationships, increasing customer satisfaction, and delivering efficient service. Dependable, organized, and results-driven with strong communication and multitasking abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist / Customer Service Representative
Car Craft Auto Body
Lawton
01.2017 - Current
- Served as first point of contact for customers, providing professional and friendly service
- Answered multi-line phones and assisted high daily customer volume
- Scheduled appointments and coordinated service timelines
- Prepared invoices, processed payments, and handled billing transactions
- Explained services and pricing to support sales decisions
- Resolved complaints and maintained accurate customer records
Dietary Cook / Customer Service Associate
Southwestern Medical Center
Lawton
01.2014 - 01.2016
- Provided meal service and direct assistance to patients and staff with a customer-focused approach
- Handled cash register operations and processed payments
- Managed inventory and supplies efficiently
- Collaborated with healthcare teams to ensure quality service
Head Cook / Team Lead
Pat Henry Elementary School
Lawton
01.2007 - 01.2014
- Supervised daily food service operations in a high-volume environment
- Trained and guided new employees on customer service and procedures
- Managed inventory, ordering, and cost control
- Ensured compliance with safety and quality standards
Housekeeping Attendant
Fairfield Marriott
Lawton
01.2006 - 01.2007
- Maintained guest rooms and common areas while providing excellent guest service
- Responded quickly to guest requests and resolved issues professionally
Education
Medical Assistant - Phlebotomy
Platt College
Lawton, OKAssociate Degree - Nursing
National University College
Bayamón, Puerto RicoHigh School Diploma -
Skills
- Customer Service
- Sales Support
- Front Desk Operations
- Cash Handling
- Billing & Payments
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Microsoft Office
- Bilingual Communication
- Relationship Building
- Multitasking
- Problem Solving
- Team Collaboration
Certification
Food Handler’s Permit
References
Available upon request
Additional Qualifications
- Bilingual: English & Spanish (Interpreter experience)
- Strong cash handling and payment processing experience
- Excellent interpersonal and communication skills
- Detail-oriented, reliable, and quick learner
Timeline
Front Desk Receptionist / Customer Service Representative
Car Craft Auto Body
01.2017 - Current
Dietary Cook / Customer Service Associate
Southwestern Medical Center
01.2014 - 01.2016
Head Cook / Team Lead
Pat Henry Elementary School
01.2007 - 01.2014
Housekeeping Attendant
Fairfield Marriott
01.2006 - 01.2007
Medical Assistant - Phlebotomy
Platt College
Associate Degree - Nursing
National University College