KARISMA EDWARDS
San Antonio,United States
Summary
With a track record at United Parcel Service, I excel in delivering exceptional customer service and managing complex operations efficiently. Leveraging adept communication and computer skills, I significantly enhance customer satisfaction and operational productivity. My ability to adapt and multitask has consistently driven positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Operations Customer Service Manager
United Parcel Service, UPS
Schertz, TX
09.2024 - Current
- Ensured high-quality service levels for both internal and external customers through precise data entry.
- Process packages for courier shipment, and operate copiers, printers, fax machines, binding equipment, laminating machines, and operating belts.
- Inspect incoming shipments for damage or discrepancies.
- Transported freight loads using forklifts, pallet jacks, and large vehicles.
- Enhance customer satisfaction through efficient issue resolution.
- Excelled in exceeding daily credit card application goals.
Call Center Customer Service Representative
Xfinity
San Antonio, United States
06.2023 - 10.2024
- Provide courteous, professional, and empathetic service to customers.
- Handling a high volume of calls while maintaining quality service.
- Facilitated clear and concise explanations of complex information with exceptional communication skills.
- Understand customer needs and concerns.
- Identify customer issues and provide effective solutions.
- Handled substantial number of incoming calls efficiently.
- Experience in de-escalating difficult situations and resolving conflicts.
- Think quickly, and provide accurate information to resolve inquiries.
- Efficiently handle multiple tasks, such as logging calls, managing customer records, and researching solutions, simultaneously.
- Adapt to changing environments, new procedures, and updated technology.
- Utilize multiple software interfaces effectively.
- Accuracy in entering and updating customer information.
- Collaborating with colleagues and sharing best practices to improve overall service quality.
Credit Card Account Specialist
Gap INC Retail Company
San Antonio, United States
03.2021 - 11.2022
- Managing credit card accounts, including account setup, maintenance, and updates.
- Ability to provide exceptional service, greet customers, address customer concerns, resolve issues, and answer queries related to credit card accounts.
- Identifying and resolving account-related issues, such as billing disputes, unauthorized transactions, and fraud.
- Address and resolve customer issues or complaints in a timely and professional manner.
- Engage with every customer.
- Handle transactions accurately, process payments, and manage returns or exchanges.
Education
High School Diploma -
Brandeis High School
San Antonio, TX06-2023
Skills
- Proficient Time Management
- Effective Multitasking
- Computer Skills
- Prioritization Skills
- Skilled in Office Applications and Windows
- Customer Support
- Adaptability
- Communication Skills
- Management Skills
- Data tracking
Timeline
Operations Customer Service Manager
United Parcel Service, UPS
09.2024 - Current
Call Center Customer Service Representative
Xfinity
06.2023 - 10.2024
Credit Card Account Specialist
Gap INC Retail Company
03.2021 - 11.2022
High School Diploma -
Brandeis High School