Kariss Campbell
AnswerNet
Warner Robins,GA
2
years of professional experience
Customer Service Professional experienced in resolving billing, account, and service issues while maintaining accurate records and timely follow-up. Demonstrated strengths in active listening, critical thinking, and CRM documentation, coupled with strong problem-solving abilities and an empathetic approach. Focused on building positive customer relationships to enhance satisfaction and loyalty.
Work History
Customer Service Representative
9 Months- Handled inbound customer inquiries with professional phone etiquette and accurate issue resolution.
- Resolved billing, account, and service questions using approved procedures and policy guidelines.
- Documented call details in CRM systems to maintain clear, consistent customer records.
- Scheduled appointments and routed requests to appropriate departments for timely follow-up.
- Adapted quickly to call center scripts, workflows, and evolving customer service expectations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service
11 Months- Delivered exceptional customer service with timely communication and proactive problem solving.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Increased clientele through exceptional customer service and professional communication skills.
- Supported campus bookstore with inventory management and customer service.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
6 Months- Answered inbound customer calls and resolved routine inquiries using call scripts and knowledge base resources.
- Processed customer requests, updates, and account changes while following established service procedures.
- Documented interactions accurately in CRM systems, maintaining complete case notes and customer records.
- Directed complex issues to appropriate departments and tracked follow-up through resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Customer service
Data entry
Client relations
CRM management
CRM documentation
Critical thinking
Collaboration techniques
Interests
Music
Enjoying the art of baking and pastry-making
experimenting with recipes.
Timeline
Customer Service Representative
AnswerNet
01.2026 - 10.2026Read More
Customer Service
Taco Bell
09.2025 - 08.2026Read More
Customer Service Representative
Duke Energy
03.2025 - 09.2025Read More
Penn Foster Career School
High School Diploma
Read More