Kariss Mallet
Houston
Summary
Versatile and client-focused professional with expertise in customer service and insurance solutions. Skilled in providing exceptional support, resolving inquiries effectively, and tailoring recommendations to meet diverse client needs. Proficient in risk assessment, policy management, and delivering accurate information while ensuring compliance with industry standards. Adept at building strong relationships, enhancing customer satisfaction, and fostering trust through clear communication and personalized service. Dedicated to delivering high-quality results in dynamic and client-centered environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Executive Assistant and Office Manager
Root Insurance
01.2023 - 01.2026
- Delivered high-level customer support by resolving complex policy, billing, and coverage inquiries with accuracy and efficiency
- Interpreted and communicated insurance policy details to ensure customer understanding and compliance
- De-escalated sensitive situations while maintaining professionalism, resulting in improved customer satisfaction and retention
- Utilized internal systems and data tools to investigate issues, process policy changes, and ensure accurate documentation
- Mentored and supported team members, contributing to a high-performance and customer-focused environment
- Consistently met or exceeded performance metrics including quality assurance, productivity, and customer experience scores
Clinical Phlebotomist
Legacy Community Health
01.2022 - 12.2022
- Specimen Collection: Performed venipunctures and capillary draws with precision, ensuring patient comfort and accurate sample collection.
- Patient Care: Educated patients on the procedure, alleviated anxieties, and maintained a professional and empathetic demeanor.
- Sample Handling: Properly labeled, stored, and transported specimens following strict protocols to maintain sample integrity.
- Compliance: Adhered to all health and safety standards, including infection control and proper disposal of biohazard materials.
- Equipment Maintenance: Regularly inspected and maintained phlebotomy tools to ensure optimal performance and safety.
- Office Collaboration: Worked closely with office staff, coordinating phlebotomy schedules, managing patient flow, and ensuring seamless communication between departments for efficient workflow.
Customer Service Rep.
Allometrics Calibration Lab
01.2020 - 12.2022
- Customer Support: Assisted clients by addressing inquiries about calibration, repair services, and cleanroom certification, ensuring clarity and satisfaction.
- Service Coordination: Scheduled equipment calibrations, repairs, and cleanroom certification appointments, ensuring timely service delivery and minimal downtime.
- Documentation Management: Maintained accurate records of service requests, certifications, and equipment history to support compliance and quality assurance.
- Issue Resolution: Collaborated with technical teams to resolve customer concerns regarding equipment performance or certification processes efficiently.
- Technical Guidance: Provided clients with basic technical information on processes, bridging communication between customers and technicians.
Education
Advanced Executive Assistant and Office Manager Cert. -
Root Insurance
RemoteHigh School Diploma -
Ross Shaw Sterling High School
Licensed Insurance Agent -
Root Insurance
Skills
- Microsoft Certified
- Problem Solving
- Time Management
- Claims Processing
- Adaptability
- Database Management
- Customer Service
- Leadership
Certification
Advanced Executive Assistant and Office Manager Cert., 01/01/23
Timeline
Advanced Executive Assistant and Office Manager
Root Insurance
01.2023 - 01.2026
Clinical Phlebotomist
Legacy Community Health
01.2022 - 12.2022
Customer Service Rep.
Allometrics Calibration Lab
01.2020 - 12.2022
Advanced Executive Assistant and Office Manager Cert. -
Root Insurance
High School Diploma -
Ross Shaw Sterling High School
Licensed Insurance Agent -
Root Insurance