Karissa Dube
Brockport,NY
Summary
Dedicated Retail Pharmacy Manager with extensive experience in team development, regulatory compliance, and customer service. Skilled in medication therapy management, immunizations, and prescription verification. Strong collaborator with proven success in optimizing pharmacy operations and enhancing patient care.
Overview
3
3
years of professional experience
Work History
Retail Pharmacy Manager
Walgreens
1490 Lake Avenue Rochester NY 14615
02.2022 - Current
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Collaborated with store manager to maintain daily operations.
Staff Pharmacist
Walgreens
1490 Lake Ave Rochester NY 14615
11.2021 - 02.2022
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes.
Floater Pharmacist
Walgreens
09.2021 - 11.2021
- Reviewed prescription to confirm appropriate selection of drug, dose, and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Assisted in the implementation of pharmacy services such as immunizations, point-of-care testing, and wellness programs that enhanced patient care options.
Education
Doctor of Pharmacy -
Saint John Fisher University
Rochester, NY05.2021
Skills
- Medicare and Medicaid process
- Drug Inventory Management
- Performance Metrics
- Medication Therapy Management
- Patient education and counseling
- Immunizations
- Prescription Verification
- Organizational Skills
Timeline
Retail Pharmacy Manager
Walgreens
02.2022 - Current
Staff Pharmacist
Walgreens
11.2021 - 02.2022
Floater Pharmacist
Walgreens
09.2021 - 11.2021
Doctor of Pharmacy -
Saint John Fisher University