Katherine Jarmon
Laurel,DE
Summary
Talented Pharmacy manager with 23 years of pharmacy experience and over 9 years experience overseeing pharmacy operations to fill over 300-900 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Wal-Mart Pharmacy
Dover, Delaware
07.2021 - Current
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Offered patients and patrons information on various immunizations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Motivated and supervised 9 Pharmacists and Pharmacy Technicians/Technicians-in-training, and several floating pharmacists in delivering quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
Pharmacist
Walgreens
Delmar, DE
06.2021 - Current
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Reported adverse drug events (ADE) and medication errors in alignment with regulatory policies and procedures.
- Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
- Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics.
- Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Evaluated pertinent laboratory data, including drug-drug and drug-nutrient interactions.
- Stayed current with third-party payer policies and procedures to prevent payment issues.
- Checked medication bottles for proper labeling before allocating to patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Maintained appropriate drug records and completed reports as necessary.
- Vaccinated patients to provide immunity against COVID-19, pneumonia and other diseases.
Retail Pharmacy Manager
Walgreens
Laurel, DE
02.2020 - 06.2021
- Supervised team of 7 pharmacy technicians and 2 Pharmacists.
- Operated a pharmacy filling 350-500 prescriptions per day during COVID-19 pandemic.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Trained newly hired pharmacy technicians and a newly promoted staff pharmacist.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Vaccinated patients against COVID-19 and implemented best practices to try to maximize workflow.
- Coached and mentored certified immunizing technicians on COVID-19 immunization best practices.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Offered patients and patrons information on various immunizations including flu, pneumonia, TDaP, Shingles, and COVID-19 vaccines.
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage, including checking Prescription Monitoring Program.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Provided yearly performance reviews to all staff members.
- Learned and trained staff members on use of Abbott ID Now COVID-19 testing devices and developed workflow to add into daily routines.
- Closely monitored department performance metrics and found ways to problem solve to keep continuous improvement or meeting goals.
- Adhered to all pharmacy laws and code of ethics.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications prior to dispensing.
- Resolved customer complaints with poise, tactfulness, and empathy to find resolutions acceptable to both customer and business needs.
- Interviewed, hired, and trained technicians and other support staff.
Retail Pharmacy Manager
Walgreens
Seaford, DE
10.2015 - 02.2020
- Managed a 24 hour pharmacy location that filled an average of 600-900 prescriptions per day.
- Supervised team of 13 pharmacy technicians and 6 Pharmacists.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Trained new pharmacy graduates, interns, and newly hired pharmacy technicians.
- Preceptor for University of Maryland Eastern Shore School of Pharmacy.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Offered patients and patrons information on various immunizations including flu, pneumonia, TDaP and Shingles vaccines.
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage, including checking Prescription Monitoring Program.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Maintained a relationship with local senior center and providing medication delivery, patient counseling, flu and pneumonia immunization services.
- Filled medications/vials and learned troubleshooting and general maintenance for a Yuyama robot.
- Provided yearly performance evaluations to all pharmacy staff.
- Made weekly schedules for technicians to fit business needs.
- Made chore charts for technicians to hold them accountable.
- Closely monitored department performance metrics and found ways to problem solve to keep continuous improvement or meeting goals.
- Adhered to all pharmacy laws and code of ethics.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications prior to dispensing.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved customer complaints with poise, tactfulness, and empathy.
- Interviewed, hired, and trained technicians and other support staff.
Retail Pharmacy Manager
Walgreens
Laurel, DE
01.2013 - 10.2015
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Preceptor for University of Maryland Eastern Shore School of Pharmacy.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Offered patients and patrons information on various immunizations including flu, pneumonia, TDaP and Shingles vaccines.
- Supervised team of 10 pharmacy technicians and 3 Pharmacists.
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies such as maintaining a C2 logbook, and suggesting strategic camera placement, as well as security mirrors.
- Participated in community events such as health fair booths.
- Participated in monthly Chamber of Commerce meetings to network with other local professionals.
- Assigned task of District Quality Lead and monitored district CQI events.
- Developed plans to assist CQI to find trends to help minimize errors.
- Developed a district pharmacist feedback form to assess floater pharmacists and promote accountability.
- Made weekly schedules for technicians to fit business needs.
- Made chore charts for technicians to hold them accountable.
- Provided yearly performance evaluations to all staff members.
- Maintained ScriptPro robot, filled medications, bottles, labels, and learned some basic general maintenance functions.
- Closely monitored department performance metrics and found ways to problem solve to keep continuous improvement or meeting goals.
- Adhered to all pharmacy laws and code of ethics.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications prior to dispensing.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved customer complaints with poise, tactfulness, and empathy.
- Interviewed, hired, and trained technicians and other support staff.
Retail Staff Pharmacist
Walgreens
Laurel, DE
08.2007 - 01.2013
- Educated patients about possible drug interactions and gave special administration instructions.
- Entered orders into Intercom Plus, verified insurance and prepared medications.
- Administered prescription medications to public.
- Provided advice on health issues, symptoms and medications.
- Maintained effective level of medicines and supplies to meet expected demand.
- Ordered and sold medication and other stock.
- Taught patients how to use medical devices such as glucose meters and oximeters.
- Properly filled and dispensed average of 300-400 prescriptions per day.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Performed technical processes required to dispense medications to patients.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Reconstituted oral liquids.
- Calculated and prepared compounded medications.
- Educated patients on proper medication use.
- Closely monitored department performance metrics.
- Adhered to all pharmacy laws and code of ethics.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications prior to dispensing.
- Performed monthly safe counts to ensure accuracy.
- Implemented a C2 drug log book to assist in inventory management.
- Managed drug and supply inventories.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Supervised and coached team of pharmacy technicians and trainees.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician Intern
Happy Harry's Pharmacy/Walgreens
Millsboro, DE
09.2000 - 08.2007
- Restocked automated medication dispensing equipment (ScriptPro).
- Maintained proper drug storage procedures, registries, and records for controlled drugs, including filing prescriptions and putting them away.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues for both PDX and Intercom Plus computer systems.
- Communicated with prescribers and pharmacists to take prescription orders, pharmacy to pharmacy transfer prescriptions, and to verify medication dosages, refill authorizations and patient information.
- Aided customers in understanding how to properly take medications.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assisted with filling of over 300-400 prescriptions daily.
- Completed insurance forms and billed insurance companies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled and inventoried medication to keep accurate records.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Liaised with other pharmacies to eliminate issues related to product shortages.
- Managed opening and closing duties for pharmacy, such as smart counts, daily deletes, and filing hard copy prescriptions in california folders.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Generated prescription labels using PDX and Intercom Plus, verifying accuracy of patient and medication information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Calculated compound medication recipes and then compounded suspensions and creams.
Hospital Pharmacy Intern
Beebe Medical Center
Lewes, DE
06.2003 - 09.2003
- Performed technical processes required to dispense medications to patients.
- Prepared IV admixtures and TPN's.
- Delivered medications to the floor and filled med carts.
Pharmacy Cashier/Pharmacy Technician
Happy Harry's Pharmacy
Millsboro, DE
05.1999 - 09.2000
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges as needed.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register to record all transactions accurately and efficiently.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Checked prices for customers and processed items sold by scanning barcodes.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Resolved non-routine issues like third party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Reviewed and verified customer information and insurance provider information.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Liaised with other pharmacies to eliminate issues related to product shortages.
- Performed nightly chores such as restocking rx vials, lids, and liquid bottles.
- Cleaned and organized pharmacy counters, trash removal, and sweeping/mopping pharmacy floors.
- Verified expiration dates on medication bottles to ensure all outdated medications were removed from inventory.
- Sorted daily orders and put them away correctly.
Retail Associate/Pharmacy Cashier
Edgehill Pharmacy/Rite-Aid
Georgetown, DE
08.1998 - 05.1999
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges as needed.
- Restocked, arranged and organized merchandise in front aisles to drive product sales.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Checked identification for proof-of-age and refusing tobacco sales to underage customers.
- Delivered geri-fill medications to the Harrison House.
- Took in photo orders for processing.
- Took in hardcopy prescriptions for processing and sold finished prescriptions based on State and Federal laws.
- Sorted prescription bags that had been in ready bins longer than 2 weeks and called patients to remind them pick up prescriptions.
Education
Doctorate of Pharmacy
Shenandoah University
Winchester, VA05.2007
High School Diploma -
Sussex Central High School
Georgetown, DE06.2000
Skills
- Drug inventory management
- Pharmacy operations management
- Relationship building and retention
- Training and mentoring
- Medication dispensing
- Drug utilization review
- Immunizations
- Medication Therapy Management
- Medicare and Medicaid process
- Patient education and counseling
Certification
- APhA Pharmacy Immunizer
- CPR
Timeline
Retail Pharmacy Manager
Wal-Mart Pharmacy
07.2021 - Current
Pharmacist
Walgreens
06.2021 - Current
Retail Pharmacy Manager
Walgreens
02.2020 - 06.2021
Retail Pharmacy Manager
Walgreens
10.2015 - 02.2020
Retail Pharmacy Manager
Walgreens
01.2013 - 10.2015
Retail Staff Pharmacist
Walgreens
08.2007 - 01.2013
Hospital Pharmacy Intern
Beebe Medical Center
06.2003 - 09.2003
Pharmacy Technician Intern
Happy Harry's Pharmacy/Walgreens
09.2000 - 08.2007
Pharmacy Cashier/Pharmacy Technician
Happy Harry's Pharmacy
05.1999 - 09.2000
Retail Associate/Pharmacy Cashier
Edgehill Pharmacy/Rite-Aid
08.1998 - 05.1999
Doctorate of Pharmacy
Shenandoah University
High School Diploma -
Sussex Central High School