Karissa Heffner
Keystone Chevrolet
Sand Springs,OK
1
Language
21
Years of experience
For the past two decades, I have managed complex, multi-million dollar asset inventories, controlled large-scale vendor accounts, and audited detailed labor and parts allocations within high-pressure environments. This corporate financial foundation allows me to spot budget variances, optimize cash flow, and manage vendor compliance with absolute precision.
Work History
Financial Operations Specialist
3 Years 3 Months- Directed management of complex vendor contracts and amendments to uphold legal standards.
- Championed project cash flow initiatives and prioritized timely financial compliance.
- Oversaw tracking of expenses related to contract assets and ensured accuracy in delivery verifications to prevent billing delays.
- Led analysis of sales and finance commission structures to streamline payroll operations.
- Facilitated submission of subcontractor policies and applications to enhance operational efficiency.
- Managed the process of subcontractor policy cancellations and reimbursement requests.
- Calculated intricate labor costs and verified accuracy of compensation based on performance.
- Evaluated risk management strategies and ensured adherence to compliance requirements across the business office and accounting department.
- Collaborated with cross-functional teams to streamline operational workflows.
- Supported month-end closing activities, enhancing overall financial accuracy.
- Reduced financial errors by conducting thorough audits and reconciliations on a regular basis.
- Coordinated efforts between finance team members during month-end close process to ensure timely completion.
Warranty Service Manager
4 Years 8 Months- Oversaw warranty claim submissions and processing to ensure timely resolutions.
- Developed training materials for staff on warranty policies and procedures.
- Implemented quality control measures to enhance customer satisfaction rates.
- Analyzed warranty data to identify trends and recommend process improvements.
- Collaborated with Quality Assurance teams to conduct in-depth product analyses, identifying potential warranty-related issues before they reached customers.
- Managed the warranty service team, effectively reducing turnaround time for claims processing.
- Continuously updated knowledge of industry best practices related to warranty service management, ensuring our company remained competitive and responsive to customer needs.
- Conducted root cause analysis for major warranty issues, identifying problem areas and implementing corrective actions.
- Implemented a centralized database system for tracking warranties, allowing for better monitoring and reporting capabilities.
- Managed warranty claims processing to ensure timely and accurate resolutions.
Service Advisor
11 Years 11 Months- Assisted customers in identifying vehicle needs and provided detailed service recommendations.
- Coordinated service appointments, ensuring efficient scheduling and timely follow-ups.
- Utilized dealership software for tracking service history and managing customer information.
- Communicated effectively with technicians regarding customer concerns and service requirements.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated service appointments, ensuring timely follow-up and customer satisfaction.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma
- Professional Development: Business & Accounting
- Honor Roll 9th 10th 11th & 12th grade
Skills
- Bank reconciliationCredit analysisAsset managementAccounting expertiseGeneral ledgerFinancial auditingFixed assets managementProblem-solvingAttention to detailCritical thinkingConflict resolutionOperations managementInternal controls and reporting systemsQuality assuranceCost controlExpense tracking
References
Michael Walker, Business Owner: Walkers Electric 918.671.2495
William Overman, Automotive Professional 918.720.2176
Rylei Wolfe, Customer Service Professional
918.640.9505
Randy Wooten, Retired, former B&M Regional Account Manager
918.260.4820
Languages
English
Native or Bilingual
Timeline
Financial Operations Specialist
Keystone Chevrolet
04.2023 - 07.2026Read More
Warranty Service Manager
Route 66 Chevrolet & Nissan of Tulsa
03.2018 - 11.2022Read More
Service Advisor
Keystone Chevrolet
04.2005 - 03.2017Read More
Memorial High School
High School Diploma
Read More