Karissa Hood
Myrtle Beach,SC
Summary
Dynamic professional with a proven track record in administrative support and customer service excellence, notably at Herk Transport. Skilled in data entry and organizing, with a knack for enhancing team productivity and fostering positive work environments. Achieved top performer status through dedicated teamwork and strong problem-solving abilities. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also have the willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Office Assistant
Herk Transport
Greer, SC
12.2023 - Current
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
Outbound Call Center Sales Representative
Monster Reservations
Myrtle Beach, SC
08.2023 - 12.2023
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Attained $Amount in sales targets on monthly basis.
- Set up appointments with interested customers according to schedule availability.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Phone Operator
Doctor Answering Service
Myrtle Beach, SC
09.2021 - 08.2023
- Maintained accurate directory of all personnel and phone extensions.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Server
Bummz Beach Cafe
Myrtle Beach, SC
12.2018 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
GED -
Easley High School
Easley, SC2024
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Appointment Scheduling
- Professional and mature
- Strong Problem Solver
Timeline
Office Assistant
Herk Transport
12.2023 - Current
Outbound Call Center Sales Representative
Monster Reservations
08.2023 - 12.2023
Phone Operator
Doctor Answering Service
09.2021 - 08.2023
Server
Bummz Beach Cafe
12.2018 - 07.2022
GED -
Easley High School