Karissa Latteri
San Diego
Summary
Organized and dependable candidate successful at managing multiple priorities with a hardworking and positive attitude.
11+ years in customer service.
Confident in abilities during high volume, high stress situations.
Skills with both serving and being behind the bar.
Looking for a part time position, with the added flexibility to pick up shifts.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Alaska Airlines
10.2017 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Self managed position with on time and quality performance
- Completed pre-flight safety checks to reinforce passenger safety.
- Delivered food and beverage service, reading material and other in-flight services.
Bartender
Waterfront Bar & Grill
04.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Able to move quickly and efficiently while giving great service.
- Performed opening duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Falkner Winery
10.2015 - 10.2017
- Served a fine dining experience to guests.
- Created an experience and relationship with customers.
- Worked high traffic holidays and long hours while delivering genuine service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Beertender
Karl Strauss Brewery Restaurant
10.2014 - 10.2017
- Successfully managed the bar while maintaining high customer satisfaction.
- Mastered positions and became a mentor to new employees.
- Team player and leader within the restaurant.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Education
Associates -
Palomar Community College
Skills
- Food and Beverage Service
- 11 years Customer Service
- Bartending experience
- Self motivated
- Crew Resource Management
- Hard working
- Quick learner
Timeline
Bartender
Waterfront Bar & Grill
04.2023 - 12.2023
Flight Attendant
Alaska Airlines
10.2017 - Current
Server
Falkner Winery
10.2015 - 10.2017
Server/Beertender
Karl Strauss Brewery Restaurant
10.2014 - 10.2017
Associates -
Palomar Community College
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