Summary
Overview
Work History
Education
Skills
Timeline
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Karissa Nelson

Loveland,CO

Summary

Accomplished and experienced professional with a proven track record in training and coaching, adept at driving business growth and enhancing customer experience. Excelled at Maurices by leading teams to high retention and sales success, while showcasing strong leadership, adaptability and creative thinking. Skilled in verbal communication and problem-solving, significantly contributed to customer centric environments with strategic planning and operational excellence.

Overview

12
12
years of professional experience

Work History

Private Tutor

Katrina Lewis
12.2020 - 05.2024


  • Met with parents/teachers to discuss student progress and address concerns.
  • Used a variety of techniques such as positive reinforcement, to ensure student mastered various material.
  • Empowered tutee to learn from mistakes and utilize strengths to complete projects, assignments, etc.
  • Developed individualized lesson plans.
  • Maintained a flexible approach to plans in order to quickly pivot when the student struggled.
  • Guided student through post graduation planning.
  • Successfully transitioned tutee from in person school to fully remote/online learning and aided in student graduating high school!

Store Leader

Maurices
06.2016 - 10.2020
  • Hired and inspired world class talent that thrived on customer obsession and a passion for fashion!
  • Built and maintained strong customer relationships by going above and beyond to make every experience legendary.
  • Fostered safe, fun, and inclusive work environments with high retention and promotability.
  • Drove business through use of strong loyalty promotion, including the VIP program, in order to increase traffic.
  • Consistently utilized training resources to inspire employees to stay at the apex of fashion knowledge while creating an omni-channel experience.
  • Successfully led store locations by training and implementing proper business operations.
  • Successfully managed multiple store locations that generated sales and functioned as district resources..
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Traveled to store locations when business allowed in order to train, develop, and hire in struggling stores.
  • Attended WINSPIRE.
  • MBA certified.
  • Served as an order fulfillment location during COVID.
  • Oversaw and executed new rollouts and pilots as both locations were "Test Stores".


First Assistant Manager/CSL

Maurices
05.2012 - 06.2016
  • Consistently fostered an above and beyond customer service mindset through leading by example, training, coaching, and accountability.
  • Successfully built a repeat customer base through excellent customer service, networking, and brand awareness.
  • Successfully established and maintained positive work environments in my store, as well as throughout my district.
  • Collaborated with team members in my store and leaders throughout the company in order to test pilot programs, generate ideas, and gain insight.
  • Consistently drove business through a variety of techniques as well as demonstrated impeccable control over key performance indicators regardless of increasing or decreasing traffic.
  • Executed all company expectations from customer experience, to visual standards.
  • Executed all First assistant and CSL duties to the highest standards.

Education

High School Diploma -

Loveland High School
Loveland, CO
05.2012

Skills

  • Verbal and written communication
  • Customer Experience
  • Problem-solving
  • Training/Coaching
  • Adaptability
  • Sales
  • Humility
  • Creative Thinking
  • Decision Making

Timeline

Private Tutor

Katrina Lewis
12.2020 - 05.2024

Store Leader

Maurices
06.2016 - 10.2020

First Assistant Manager/CSL

Maurices
05.2012 - 06.2016

High School Diploma -

Loveland High School

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Karissa Nelson