Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
FTO of the month
Timeline
Generic

Karissa Phillips

San Antonio

Summary

With extensive experience as a Police Dispatcher and Detention Officer, I have developed a strong foundation in Law Enforcement operations, communications, and crisis management. My role involved managing emergency calls, coordinating responses, and ensure effective communication between, officers and the community. Additionally, I maintained Security and safety within a detention facility enforcing policies and responding swiftly to emergencies. These experiences have equipped me with the skills necessary to excel as a police officer.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Police Telecommunicator

San Antonio ISD Police Department
02.2024 - Current
  • Received and processed emergency and non-emergency calls within the Jurisdiction, categorizing as well as prioritizing urgent calls in order to effectively dispatch official units such as police, fire, and EMS.
  • Relayed Critical, updated and latest information to first responders via radio transmission as well as kept the Computer Aided Dispatch System updated accurately.
  • Communicated with multiple different Police Department agency's in and out of state with Correct and clear information in a accurate and timely response.
  • Effectively communicate information through the Texas Law Enforcement Telecommunications system and the National Crime Information Center as well as stay up to date in all training regarding this system.
  • Completed necessary and critical training programs to maintain proficiency and preparedness in many diverse situations.
  • Developed strong working relationships with fellow telecommunications as well as Patrol officers and Command staff, fostering a positive team environment focused on collaboration and continuous improvement.
  • Consistently met performance and department standards demonstrating exceptional skills in multitasking, problem-solving, and decision-making under pressure as well as personal conduct, dress code and attendance.

Detention Deputy

Bexar County Sheriff's Office
08.2022 - 10.2023
  • Maintained a safe environment for Inmates, staff and all other civilians through consistent observation and enforcement of facility rules and regulations.
  • Contributed to the efficient operation of the detention center by collaborating with fellow deputies regarding safety protocol calls, detailed briefings during officer shift transitions, reporting any concerning activity, and accurate record keeping including incident reports, daily logs, and any Inmate information.
  • Conducted 25 minute observation checks, did routinely bunk/cell inspections, completed thorough pat downs and property inspections upon inmate arrival and departure.
  • Responded, and investigated accurately any medical emergencies, fire related, witnessed or reported incidents, and disturbances as well as utilized training skills and strategies including de-escalation techniques, defensive tactics, report writing, Self Contained breathing apparatus, and CPR.
  • Improved professional relations between Staff and Inmates by being Firm, Fair, and Consistent as well providing Inmate assistance and guidance when needed, by promoting positive behavior, encouraging engagement in programs, corrective behavior habits, and mental health strategies.

Restaurant Worker

Bulldog Cafe
01.2022 - 06.2022
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly, in a positive and calmly demeanor.
  • Handled cash transactions and back stock accurately, with the proper documentation.
  • Collaborated with all staff to ensure accuracy of the customers needs, as well as to maintain a positive, clean and stocked work environment.
  • Maintained and followed all company, and employee policies as well as safety guidelines when handling customers food, money, and kitchen equipment.

Education

Basic Telecommunicating License - Telecommunications

Alamo Area Regional Law Enforcement Academy
San Antonio, TX
06-2024

TCIC TELTS Full Access Operator - Telecommunications

The Alamo Area Regional Law Enforcement Academy
San Antonio, TX
03-2024

Corrections

Bexar County Sheriff's Office Detention Academy
San Antonio
11-2022

High School Diploma -

Sweeny High School
Sweeny, TX
05-2022

Skills

  • Public safety awareness
  • Interpersonal skills
  • Dependable and responsible
  • Problem-solving abilities
  • Effective communication
  • Patience and tolerance
  • Active listening
  • Adaptability
  • Goal setting
  • Positive with Correction criticism

Accomplishments

    Bexar County Sheriff's Office

  • Field Training Officer

Certification

Bexar County Sheriff's Office

  • FTO - Certified Field Training Officer

FTO of the month

Receiving the Fielding Training Officer of the month award Recognized my exceptional performance, leadership, dedication in training and mentoring new officers. It highlighted my ability to effectively communicate, demonstrate professionalism, and uphold safety standards while guiding others. This achievement reflected my commitment to excellence and positive impact on the detention cadets themselves. This was an honor to receive especially due to the constant overtime and having multiple trainees day to day on all shift. 

Timeline

Police Telecommunicator

San Antonio ISD Police Department
02.2024 - Current

Detention Deputy

Bexar County Sheriff's Office
08.2022 - 10.2023

Restaurant Worker

Bulldog Cafe
01.2022 - 06.2022

Basic Telecommunicating License - Telecommunications

Alamo Area Regional Law Enforcement Academy

TCIC TELTS Full Access Operator - Telecommunications

The Alamo Area Regional Law Enforcement Academy

Corrections

Bexar County Sheriff's Office Detention Academy

High School Diploma -

Sweeny High School

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