Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Karissa Sims

Houston,TX

Summary

Excellent customer relations, multitasking and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Career Coach Admin

H-E-B Grocery
Houston, TX
12.2022 - Current
  • Making sure that all Partners in the store is in compliance with their trainings and certificates.
  • Prioritized and organized tasks to efficiently accomplish store goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.

Seafood Specialist

H-E-B Grocery
Houston, Texas
03.2018 - Current
  • Trained several employees
  • Educate customers on how to cook and handle their seafood products and informing them on how to keep it at an accurate temperature
  • Prepare case in the morning for opening set up
  • Also pulling products out of case, re-icing case and putting products in fresh pans
  • Review quality of displayed products and removed old or poor-quality merchandise
  • Work safely and efficiently when handling seafood products.

Business Center Partner

HEB Grocery Store
Houston, Texas
02.2018 - 03.2018
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Processed money orders
  • Western Union Agent helping customers send and receive funds
  • Recognized any fraud protection with any transactions
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Cashier

HEB Grocery Store
Houston, Texas
11.2017 - 02.2018
  • Handled cash, card, check, gift card and coupon transactions for customer purchases
  • Kept register terminal area and store clean and orderly
  • Packed and bagged products according to customer preferences.

Assistant Manager of Tobacco Department

Sam's Club
Stafford, Texas
02.2012 - 11.2017
  • Worked with Phillip Morris and other tobacco companies on distributing promotional products
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Maintained monthly inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

High School Diploma -

Alief Hastings High School
06.2000

Skills

  • 10 plus years of Customer Service
  • Over 20 years of Cash handing
  • Strong Communication and Interpersonal Skills
  • Fraud protection
  • Team player
  • Training And Coaching
  • Strength Training Program Development
  • Building Relationships
  • Special Events Planning

Certification

  • Received 4 Bob Bundt Awards with H-E-B
  • Attended Fish Monger 2019

Accomplishments

  • 2024 Woman of Distinction for H-E-B

Timeline

Career Coach Admin

H-E-B Grocery
12.2022 - Current

Seafood Specialist

H-E-B Grocery
03.2018 - Current

Business Center Partner

HEB Grocery Store
02.2018 - 03.2018

Cashier

HEB Grocery Store
11.2017 - 02.2018

Assistant Manager of Tobacco Department

Sam's Club
02.2012 - 11.2017

High School Diploma -

Alief Hastings High School

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Karissa Sims