Karissa Smith
Fort Riley ,KS
Summary
Dynamic leader with a proven track record at Firehouse Subs, adept in operations management and relationship building. Excelled in enhancing sales, profitability, and customer satisfaction through strategic planning and effective team coaching. Skilled in inventory control and problem resolution, consistently achieving goals with sound judgment and strong vendor relationships.
Overview
10
10
years of professional experience
Work History
General Manager
Firehouse Subs
Manhattan, KS
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Technical Support Representative
LiveWatch Security
Manhattan, KS
10.2017 - 12.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Pricing Team Member
Target
Manhattan, KS
06.2017 - 10.2017
- Streamlined processes for price changes, resulting in increased efficiency within the team.
- Participated in process improvement initiatives aimed at enhancing overall efficiency within the Pricing Department.
- Maintained accurate records of all pricing activities, facilitating better organization and data-driven insights.
- Collaborated with cross-functional teams to develop more accurate cost models and support strategic decisionmaking.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
Pricing Team Member
Target
West Sacramento, CA
01.2016 - 06.2017
- Streamlined processes for price changes, resulting in increased efficiency within the team.
- Maintained open lines of communication with sales representatives, providing them with up-to-date information on current promotions or special offers.
- Monitored inventory levels closely, making necessary adjustments to prices based on supply and demand fluctuations.
- Participated in process improvement initiatives aimed at enhancing overall efficiency within the Pricing Department.
- Enhanced customer satisfaction by resolving pricing discrepancies promptly and professionally.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Shift Leader
McDonald's
West Sacramento, CA
07.2014 - 04.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Masters Degree - Security Studies
Kansas State University
Manhattan, KSBachelor Of Science - Political Science
Kansas State University
Manhattan, KS05.2024
General Education - General Education
River City High School
West Sacramento, CA06.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Schedule Management
- Labor Cost Controls
- Strategic Planning
- Vendor relationships
- Consistently meet goals
- Recruitment
- Networking abilities
- Sound Judgment
Timeline
General Manager
Firehouse Subs
04.2021 - Current
Technical Support Representative
LiveWatch Security
10.2017 - 12.2018
Pricing Team Member
Target
06.2017 - 10.2017
Pricing Team Member
Target
01.2016 - 06.2017
Shift Leader
McDonald's
07.2014 - 04.2016
Masters Degree - Security Studies
Kansas State University
Bachelor Of Science - Political Science
Kansas State University
General Education - General Education
River City High School