Karitzia Rodriguez
Bakersfield,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Receptionist
Central Cal Management
Bakersfield, CA
01.2022 - 01.2024
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls efficiently.
- Scheduled appointments and maintained organized calendar for staff.
- Handled incoming mail and distributed to appropriate departments.
- Maintained office supplies inventory and placed orders as needed.
- Assisted clients with inquiries and provided information about services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Cashier/Bakery Sales Clerk
Superior Grocers
Bakersfield, CA
01.2019 - 01.2023
- Process customer transactions accurately and efficiently at checkout.
- Maintain a clean and organized work area to enhance customer experience.
- Handle cash, credit, and digital payments following company protocols.
- Restock merchandise on shelves to keep inventory well-displayed and accessible.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bakersfield High School
Bakersfield, CASkills
- Front desk operations
- Appointment scheduling
- Multi-line phone management
- Customer service
- Cash handling
- Retail merchandising
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Reception desk management
Languages
Spanish
Native/ Bilingual
Certification
- CPR Certified
References
References available upon request.
Timeline
Receptionist
Central Cal Management
01.2022 - 01.2024
Cashier/Bakery Sales Clerk
Superior Grocers
01.2019 - 01.2023
Bakersfield High School