Karl Baldemor
West Covina,CA
Summary
Proven leader with a track record of enhancing team performance and guest satisfaction at The Boiling Crab. Excelled in developing training materials and strategies, boosting trainee performance significantly. Skilled in multitasking and guest engagement, demonstrating adaptability and a professional demeanor. Achieved high trainer evaluations, underscoring a commitment to excellence and effective public speaking. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Trainer
The Boiling Crab
08.2021 - 09.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Monitored participant workflow and behaviors throughout training process.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Server
The Boiling Crab
11.2018 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front of House Manager
Quickly
07.2016 - 11.2018
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Boba Barista
Quickly
07.2015 - 11.2018
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Education
Associate of Science - Mathematics
Mt San Antonio College
Walnut, CABachelor of Science - Kinesiology
Cal Poly Pomona
Pomona, CA12.2026
High School Diploma -
West Covina High School
West Covina, CA05.2015
Skills
- Performance Assessment
- Menu Memorization
- Professional Appearance
- Multitasking
- Adaptable and Flexible
- Public Speaking
- Guest Engagement
Certification
- Front of House Certification
- California Driver's License
- ServSafe Food Handler's Certification
Languages
Ilokano
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Certified Trainer
The Boiling Crab
08.2021 - 09.2024
Server
The Boiling Crab
11.2018 - 09.2024
Front of House Manager
Quickly
07.2016 - 11.2018
Boba Barista
Quickly
07.2015 - 11.2018
Associate of Science - Mathematics
Mt San Antonio College
Bachelor of Science - Kinesiology
Cal Poly Pomona
High School Diploma -
West Covina High School
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