Karl Erickson
Cherry Valley,IL
Summary
Hard-working professional veteran with 10+ years of experience and a proven knowledge of clinical operations, customer communications, and administrative duties. Aiming to leverage my skills to successfully fill the role of “Tax Field Readiness Manager'' at your company.
Overview
15
15
years of professional experience
Work History
Technical Solutions Specialist
Experity
Machesney Park, IL
12.2021 - Current
- Delivered high level of service to clients in effort to build upon relationships for future.
- Utilized Jira Atlassian software to monitor the progress of any software bugs and communicate updates to clients.
- Served as a liaison between customer support and our development team to ensure maximum collaboration.
- Became a subject matter expert on a software platform to assist client support with active issues to ensure timely resolution of issues.
Client Support Representative
Experity
Machesney Park, IL
04.2021 - 12.2021
- Resolved software issues and provided additional knowledge or workflow adjustments to prevent recurrence.
- Utilized Salesforce to make changes to client data in company database.
- Maintained constant communication with clients to provide necessary information related to any current issues.
- Delivered high level of service to clients in effort to build upon relationships for future.
Clinique Counter Manager
Ulta Beauty
Machesney Park, IL
10.2017 - 04.2021
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Book appointments for guests over the telephone using Bella booking system.
Sales Associate
DSW
Rockford, IL
06.2016 - 10.2017
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Pack Customer purchases in bags or cartons
- Receive, open, unpack and issue sales floor merchandise
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Beauty Advisor
Bergners
Rockford, IL
03.2014 - 06.2015
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Call personal clients to inform them of upcoming and current promotions.
Health Care Specialist (Combat Medic)
United States Army
Fort Knox, KY
06.2009 - 08.2013
- Administer first aid treatment or life support care to sick or injured persons in a prehospital setting
- Maintain patient records for 1,000+ soldiers in the battalion
- Oversaw and coordinated medical evacuations for 500+ soldiers while deployed to a warzone
- Triage wounded soldiers based on severity on injuries.
Education
Associates in Business Management -
Kishwaukee Community College
Skills
- MS Office Suite
- Office Administration
- Customer Relations
- Management Collaboration
Languages
English
References
References available upon request.
Timeline
Technical Solutions Specialist
Experity
12.2021 - Current
Client Support Representative
Experity
04.2021 - 12.2021
Clinique Counter Manager
Ulta Beauty
10.2017 - 04.2021
Sales Associate
DSW
06.2016 - 10.2017
Beauty Advisor
Bergners
03.2014 - 06.2015
Health Care Specialist (Combat Medic)
United States Army
06.2009 - 08.2013
Associates in Business Management -
Kishwaukee Community College
Similar Profiles
Delaney JohnsonDelaney Johnson
Marketing Specialist at ExperityMarketing Specialist at Experity
Jordan GrahamJordan Graham
Implementation Specialist at ExperityImplementation Specialist at Experity
Jessica BruzekJessica Bruzek
Payment Posting Specialist at ExperityPayment Posting Specialist at Experity
Nicolas RochaNicolas Rocha
Construction Worker at Amigos Flat ConcreteConstruction Worker at Amigos Flat Concrete
Adam McClenthenAdam McClenthen
Tool Room Supervisor / CI Specialist at Acument Global TechnologyTool Room Supervisor / CI Specialist at Acument Global Technology