Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karl Holzapfel

Lakeland,FL

Summary

Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills eager to secure entry-level Security Engineer position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Geico
09.2021 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Developed and implemented personalized client solutions using programming language expertise.
  • Wrote code for Excel applications.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Specialist

United States Army Reserve
11.2020 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.

Pharmacy Technician

Publix Super Markets Inc
06.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Created help desk tickets, troubleshot and resolved desktop issues.

Education

Bachelor of Science - Network Security And Data Analytics

Ashford University
San Diego, CA
10.2023

Skills

  • Network security
  • Data protection
  • Database Configuration
  • Analytics
  • Verbal and Written Communication
  • Coding
  • Licensed Insurance Agent
  • Secure Communication
  • Squad Leadership
  • Risk Assessments
  • Workflow Optimization

Certification

  • CompTIA Security+ (Pending Exam)
  • Microsoft PowerBI (Pending Exam)
  • Licensed Personal Lines Insurance - October 2021 - Present

Timeline

Insurance Agent

Geico
09.2021 - Current

Specialist

United States Army Reserve
11.2020 - Current

Pharmacy Technician

Publix Super Markets Inc
06.2018 - Current

Bachelor of Science - Network Security And Data Analytics

Ashford University

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Karl Holzapfel