Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Training
Languages
Timeline
Generic

Miguel Garcia

Hemet,CA

Summary

Purposeful IT/client support professional with recent network security education, including experience reviewing processes, procedures, and regulations, while developing, recommending, and implementing improvements. Strengths include upgrading, supporting, repairing, implementing, and maintaining a variety of hardware and software.

Possess expert diagnostic and analytical skills. Experienced analytical person able to urgently resolve software and network performance issues, ensuring service sustainability and business continuity.

Technical expert, able to identify and mitigate security/system issues quickly and completely, designing and integrating practical resolutions promptly, utilizing an extensive understanding of IT best practices and methodologies.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Agent at Covered California

TTEC
10.2023 - 03.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Utilized CRM software to manage client relationships.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Benefits Eligibility Social Worker

Riverside County
08.2021 - 03.2022
  • Maintained ethical practices in all aspects of work, adhering to established guidelines for confidentiality, record-keeping, and client interactions.
  • Ensured consistent follow-up with clients regarding their benefit status updates or any changes that may impact their eligibility or services received.
  • Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
  • Enhanced communication between clients and agencies by serving as a liaison for benefits-related matters.
  • Analyzed trends in client needs through regular reporting practices, informing agency decisions on resource allocation planning efforts accordingly.

Clerk

JVS&T
01.2016 - 01.2020
  • Displays outstanding customer service skills to a diverse population of patrons and maintains an inviting yet professional environment resulting in a high online business rating.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Employed extensive consumer expertise in solving service and systematic technical issues.
  • Applied OSHA safety practices reducing injury incidents.
  • Provided professional service in correspondence to company policies, procedures, and regulations, ensuring customer satisfaction.

Lead Pressman

Advance Aircraft Seal
01.2015 - 01.2017
  • Served as lead press operator in charge of operating molding presses to create a variety of aircraft essential materials for companies such as NASA and Boeing.
  • Collaborated with designers to achieve desired print outcomes, ensuring client satisfaction.
  • Trained and supervised workers on the press machines ensuring that the finished molded material passed inspection.
  • Troubleshooted and assigned workers with tasks related to press operations.
  • Applied technical and engineering principles for the maintenance and upkeep of the equipment. Conducted meticulous, analytical research to locate, identify, and resolve anomalies, demonstrating professionalism in adherence to and comprehension of regulations, and proactively maintaining a current understanding of industry best practices, standards, and customer requirements.
  • Maintained a safe working environment through adherence to safety protocols and proper equipment usage.

Education

No Degree - Computer Graphics

Norco College
Norco, CA
01-2026

Network Security CompTIA+ - IT Network Security

Sillers Institute
Palm Desert, CA
02-2021

Skills

  • Technical/User Support
  • Information Technology » Internal/External Client Support
  • Hardware & Software Support, CRM Systems
  • Software Installation, HTML, CSS, JavaScript, Python, and Maintenance
  • Report Generation
  • Emerging Technology
  • Documentation & Reporting, Ticketing Systems Oracle
  • Network Security
  • Infrastructure
  • Security Networks
  • Cross-Departmental Collaboration Database Fundamentals Security
  • Microsoft Office
  • Analysis
  • IT Best Practices
  • Problem-solving skills
  • Positive attitude
  • Customer service and care

Certification

  • Certified State Agent for Covered California - TTEC
  • Network Security Certificate – Sillers Institute
  • CompTIA ITF+ (FC0-U61)
  • CompTIA CertMaster Learn course CertMaster Learn and 20 hours of CompTIA Labs for ITF+ (FC0-U61)

Accomplishments

  • Effectively collaborated across multiple internal and external teams, departments, and organizations to ensure project completion within specified time and budget constraints, consistently meeting and exceeding expectations.
  • Exhibited exceptional inter-relational skills communicating with clients to determine project requirements, interacting with personnel, gathering, and interpreting data from various resources for design planning purposes.
  • Expertly coordinated associates and/or organizations activities to ensure policy and procedural compliance and offered professional instruction for inexperienced associates.
  • Employed experience gathering, analyzing, and interpreting data to locate, identify, and resolve issues, reading and understanding various policies, instructions, etc., and researching and validating records.

Training

  • Course Curriculum
  • Troubleshooting methodologies
  • Infrastructures /input/output device interfaces
  • Applications and software and operating systems
  • Database Fundamentals
  • HTML, CSS, JavaScript, Python
  • System security, confidentiality, integrity, and availability concerns
  • Concepts and terminology/ acronyms
  • Ergonomics concepts and practices
  • Proper disposal methods
  • Software compatibility
  • CRM Systems
  • Virtualization
  • Cloud computing
  • Gesture based interaction.
  • Paring of peripheral devices
  • Input/output device connections.
  • Password Management
  • Multifactor Authentication
  • Executing Programs
  • Internet Protocol best practices
  • Software installs/uninstall.
  • Okta Verify

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Insurance Agent at Covered California

TTEC
10.2023 - 03.2025

Benefits Eligibility Social Worker

Riverside County
08.2021 - 03.2022

Clerk

JVS&T
01.2016 - 01.2020

Lead Pressman

Advance Aircraft Seal
01.2015 - 01.2017

No Degree - Computer Graphics

Norco College

Network Security CompTIA+ - IT Network Security

Sillers Institute

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