Karl Larsen
Oak Harbor,WA
Summary
Dynamic Auto Ticket Seller with proven expertise at the Washington Department of Transportation, excelling in cash handling and customer service. Recognized for enhancing customer satisfaction through effective communication and complaint resolution, while efficiently managing high-volume ticket sales. Adaptable and reliable, consistently delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Auto Ticket Seller
Washington Department Of Transportation
Seattle, WA
05.2016 - 09.2026
- Assisted customers with ticket purchases and inquiries, ensuring a positive experience.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Maintained accurate records of ticket sales and inventory for operational efficiency.
- Adapted quickly to changes in schedules and policies, enhancing service delivery.
- Trained new staff on customer service protocols and ticketing software usage.
- Monitored traffic conditions and communicated updates to enhance travel planning for customers.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Collaborated with team members to manage customer flow during peak times effectively.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Sold, printed, and issued tickets to guests.
- Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
- Assisted in resolving customer issues or concerns promptly and professionally.
Education
Bachelor of Arts - History
Washington State University
Pullman, WA12-2002
Skills
- Ticket sales
- Organization
- Complaint handling
- Booking issues
- Basic computer skills
- Mathematical calculations
- Cash handling experience
- Rules clarifications
- Database usage
- Strong interpersonal skills
- Customer service
- Cooperative attitude
- Active listening
- Payment processing
- Purchase assistance
- Product knowledge
- Creative thinking
- Inventory management
- Cleaning and sanitizing
- Honest and dependable
- Customer transactions
- Customer assistance
- Cash register operations
- Cash handling and management
- Cash drawer balancing
- Adaptable and flexible
- Point of sale operation
- Product recommendations
- Attention to detail
- Reliability
- Customer service excellence
- Effective communication
Accomplishments
Earned 10 year work anniversary award
Timeline
Auto Ticket Seller
Washington Department Of Transportation
05.2016 - 09.2026
Bachelor of Arts - History
Washington State University