Karl Norgard
Frontside Bar and Grill/Lucky Keno
Gering,NE
21
years of professional experience
Dynamic bar manager with a strong focus on customer relations, team leadership, and staff training. Proven expertise in developing engaging cocktail menus and fostering a welcoming atmosphere that drives repeat business.
Work History
Co Bar Manager / Bartender
11 Years 10 Months- Trained and mentored staff on beverage preparation and customer engagement techniques.
- Developed strong relationships with liquor reps, negotiating favorable terms and pricing.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Developed new cocktail menus, enhancing bar offerings and attracting diverse clientele.
- Fostered a positive team environment, boosting staff morale and retention rates.
- Collaborated with kitchen staff to ensure seamless service during peak hours, improving overall efficiency.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Co Owner of Grandslam Sports Cards
2 Years- Developed and implemented marketing strategies to increase customer engagement and drive sales growth.
- Managed inventory control systems to optimize stock levels and reduce overhead costs.
- Analyzed market trends to identify opportunities for business expansion and product diversification.
- Coordinated promotional events, enhancing community presence and brand awareness within the local market.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Owner/Operator
3 Years- Developed and executed strategic event plans for poker tournaments and parties.
- Managed logistics including venue selection, equipment setup, and staffing requirements.
- Cultivated relationships with clients to ensure repeat business and customer satisfaction.
- Oversaw budgeting and financial management for events to maximize profitability.
Bartender/ Waiter
1 Year- Crafted and served a diverse range of beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Personal Trainer
1 Year 1 Month- Developed personalized fitness programs based on client goals and fitness levels.
- Conducted assessments to evaluate clients' physical capabilities and track progress.
- Provided one-on-one coaching to enhance client performance and motivation.
- Led group fitness classes, fostering a supportive and engaging environment.
- Instructed clients on proper exercise techniques to ensure safety and effectiveness.
Education
Bachelor of Arts - Recreation : Emphasis of Fitness And Coaching
Skills
Customer service
Team leadership
Staff training
Outgoing personality
Customer relations
Supply ordering
Vendor management
Timeline
Co Owner of Grandslam Sports Cards
Grandslam Sports Cards
05.2021 - 05.2023Read More
Co Bar Manager / Bartender
Frontside Bar and Grill/Lucky Keno
08.2014 - CurrentRead More
Owner/Operator
Full House Poker Party
01.2008 - 01.2011Read More
Bartender/ Waiter
American Steamboat Cruise Line Company
07.2006 - 07.2007Read More
Personal Trainer
Cascade Athletic Clubs
07.2005 - 08.2006Read More
Chadron State College
Bachelor of Arts from Recreation : Emphasis of Fitness And Coaching
Read More