Karl Rittenburg
Dubuque,IA
Summary
With a proven track record at the Godfrey Hotel, Chicago, I streamlined nightly operations, enhancing efficiency and accuracy in financial reporting. My expertise in customer service and problem-solving skills ensured exceptional guest experiences, even during high-volume periods. Skilled in cash handling and fostering a team-oriented environment, I significantly improved service delivery.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Holiday Inn Dubuque/Galena
03.2021 - 02.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Q Casino
04.2021 - 04.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hotel Night Manager
Godfrey Hotel, Chicago
04.2014 - 07.2016
- Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
- Managed scheduling and payroll responsibilities for nighttime staff members while adhering to budgetary constraints set by upper management.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
- Assisted in employee training programs, fostering excellent customer service skills among new hires.
Night Auditor
Hyatt Regency Chicago Downtown
02.2002 - 08.2010
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Education
High School Diploma -
St Johns Military Academy
Delafield, WI01-1973
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Cashier
Q Casino
04.2021 - 04.2023
Front Desk Agent
Holiday Inn Dubuque/Galena
03.2021 - 02.2024
Hotel Night Manager
Godfrey Hotel, Chicago
04.2014 - 07.2016
Night Auditor
Hyatt Regency Chicago Downtown
02.2002 - 08.2010
High School Diploma -
St Johns Military Academy
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