Open To Work
Karl Then
field service technician
Lake Hopatcong,NJ
Work Preference
Summary
Hardworking, reliable, energetic individual with a passion for hands-on work. Highly versatile and great at problem solving on the fly. Works well under pressure with others or solo. I also have a strong background in mechanics, electrical and fiber optic fields.
Overview
18
18
years of professional experience
Work History
Field Service Technician
optimum
10.2023 - Current
- Diagnosed and repaired complex equipment issues in field settings to ensure optimal performance.
- Collaborated with clients to understand service needs and deliver tailored maintenance solutions.
- Trained junior technicians on equipment handling, safety protocols, and troubleshooting techniques.
- Developed and implemented preventative maintenance schedules to minimize equipment downtime.
(GFO) Global Fiber Optics
Ivan Wilson
09.2021 - 10.2023
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Laborer
Daniel Wilcox
08.2019 - 09.2021
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used variety of hand and power tools to complete tasks.
- Completed tear-down of existing structures to prepare for new construction.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Operated heavy machinery to complete construction tasks efficiently.
- Maintained clean and organized work environments to ensure safety compliance.
Delivery Driver
FedEx
07.2017 - 08.2019
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Managed route planning to optimize delivery schedules and reduce fuel consumption.
- Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Diesel mechanic/ Tow truck driver
C&L towing and recovery
06.2015 - 07.2017
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on heavy-duty vehicles, enhancing longevity and serviceability.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Utilized diagnostic tools and software to accurately assess vehicle conditions and needed repairs.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
Warehouse Forklift Operator
CDS
07.2014 - 06.2015
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Implemented best practices in loading and unloading procedures, minimizing product damage.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Fireproofing technician
J&R Fondel co.
09.2013 - 08.2014
- Oversaw daily maintenance and troubleshooting of technical equipment to ensure optimal performance.
- Developed and implemented standard operating procedures for improved workflow efficiency.
- Conducted regular inspections and preventive maintenance on machinery to minimize downtime.
- Managed inventory of tools and parts, ensuring availability for uninterrupted operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Customer Service Manager
Karl Then Service
08.2010 - 09.2013
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Developed and implemented customer service policies to enhance team efficiency and client satisfaction.
- Led training programs for staff, improving product knowledge and service delivery standards.
Delivery Driver
Vinny and son pizzeria
08.2007 - 09.2010
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery schedules and reduce fuel consumption.
- Conducted vehicle inspections and performed routine maintenance for safety compliance.
- Maintained accurate records of deliveries and inventory using tracking software.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
No Degree - High Ticket Sales
High Ticket Sales Academy
OnlineNo Degree - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Orlando, FL03.2014
High School Diploma -
Jefferson Township High School
Oak Ridge, NJ06.2007
Skills
- Emergency vehicle Traininig
- BLS (basic life support)
- CPR
- Telecommunications Systems
- Equipment Inspection
- Client Satisfaction
- Process Improvement Initiatives
- Using Instruments
- Machine Setups
- Testing Devices
- Communications Strategies
- Data Architecture
- Application Installation
- String Cables
- Bug Fixes
- Technical Documentation
- Corrective Actions
- Productivity Standards
- Hand and Power Tools
- Device Installation
- Production Standards
- Maintaining Clean Work Areas
- Fiber Testing
- Install Telecommunications Equipment
Affiliations
- Jefferson twp rescue squad
Timeline
Field Service Technician
optimum
10.2023 - Current
(GFO) Global Fiber Optics
Ivan Wilson
09.2021 - 10.2023
Laborer
Daniel Wilcox
08.2019 - 09.2021
Delivery Driver
FedEx
07.2017 - 08.2019
Diesel mechanic/ Tow truck driver
C&L towing and recovery
06.2015 - 07.2017
Warehouse Forklift Operator
CDS
07.2014 - 06.2015
Fireproofing technician
J&R Fondel co.
09.2013 - 08.2014
Customer Service Manager
Karl Then Service
08.2010 - 09.2013
Delivery Driver
Vinny and son pizzeria
08.2007 - 09.2010
No Degree - High Ticket Sales
High Ticket Sales Academy
No Degree - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
High School Diploma -
Jefferson Township High School