Karla Aguayo
Harvard,IL
Summary
Proven to excel in high-pressure environments, I adeptly managed guest experiences at Egg Harbor Cafe, enhancing customer satisfaction through efficient multitasking and complaint handling. My strong customer service skills and ability to maintain composure under pressure contributed significantly to team success, demonstrating both hard and soft skills vital for any fast-paced setting.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Egg Harbor Cafe
10.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Harvard High School
Harvard, IL05.2024
Skills
Customer Service
Greeting guests
Active Learning
Complaint Handling
Timeline
Restaurant Hostess
Egg Harbor Cafe
10.2022 - Current
High School Diploma -
Harvard High School
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