Karla Aguilar
Oklahoma City,United States
Overview
10
10
years of professional experience
Work History
Sales
Quintessa Marketing
07.2025 - Current
- Managed high-volume inbound calls and online leads, maintaining composure and professionalism in time-sensitive situations.
- Qualified prospective clients using structured intake questions to determine fit and route to the appropriate next step.
- Took ownership of client interactions end-to-end, ensuring accurate details, timely follow-ups, and closed-loop communication.
- Documented all interactions thoroughly in CRM systems to support seamless handoffs and strong client experience.
- Built trust through integrity, fairness, and respectful communication—especially during emotionally charged conversations.
- Improved conversion outcomes by identifying opportunities to add value, address objections, and guide prospects confidently.
- Maintained high standards for written and verbal communication, producing polished notes, summaries, and updates.
- Consistently met performance goals while adhering to compliance, quality standards, and internal processes.
- Prepared sales proposals and contracts, negotiating terms to maximize profitability and client satisfaction.
- Conducted comprehensive intakes, gathering essential information to match clients with appropriate resources.
- Conducted detailed client intakes and entered information into company database.
- Managed high volumes of confidential client information with utmost discretion and attention to detail.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
Amazon Fulfillment Center
Amazon Fulfillment Center
02.2020 - 10.2025
- Receive and sort inventory
- Get customer orders ready for delivery
- Use technology like scanners, computers, and handheld printers
- Lift up to 49 pounds
- Stand, walk, push, pull, squat, bend, and reach during shifts
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Work at a height of up to 40 feet on a mezzanine (where applicable)
- Maintained organized workspaces to enhance operational efficiency and reduce errors.
- Executed safety protocols and compliance measures to uphold a secure working environment.
Teacher
Van Buren Teacher 1st grade
07.2023 - 07.2025
- Provides learning experiences in pre-reading, language arts, social studies, mathematics, science, art, physical education, and music to pupils in a classroom, using the course of study adopted by the Oklahoma State Department of Education and the Board of Education and any other appropriate learning activities.
- Instructs pupils in citizenship and basic subject matter specified in state law and administrative regulations and procedures of the school district.
- Develops lesson plans and instructional materials suitable for verbal or visual instruction of pupils with wide range of mental, physical, and emotional maturities.
- Translates lesson plans into learning experiences to best utilize the available time for instruction.
- Utilizes grading patterns that are fairly administered and based on identified criteria.
- Establishes and maintains standards of pupil behavior needed to achieve effective participation in all activities without interfering with the naturally informal atmosphere of a kindergarten. Treat pupils with respect and dignity.
- Evaluates pupils’ academic and social growth, keeps appropriate records, and prepares progress reports.
- Communicates with parents through a variety of means. Holds parent conferences to discuss individual pupil’s progress and interprets the school program. Interacts with pupils, staff, and parents in a positive and professional manner.
- Identifies pupil needs and cooperates with other professional staff members in assessing and helping pupils solve health, attitude, and learning problems.
- Establish rapport with pupils and provides a pleasant, safe, and orderly climate conducive to learning.
- Creates an effective environment for learning through functional and attractive displays, bulletin board, and interest centers.
- Supervises and monitors students during out-of-classroom activities during the assigned working day which may include but not limited to (cafeteria duty, field trips, playground duty, hallway monitor, etc.)
- Performs other duties as assigned.
- To ensure continuity of services, alternative work site may be necessary in the event of a health crisis or disruptive situation that requires the closing of school and/or office buildings. An employee’s eligibility for alternative work site will be determined by the superintendent of schools. Expectations and guidelines for alternative work site will be distributed by the employee’s supervisor, based on his/her role and responsibilities.
- Implemented engaging lesson plans that aligned with state standards, focusing on language arts and mathematics for first-grade students.
- Integrated technology into lessons to enhance student engagement and facilitate interactive learning experiences.
- Developed creative classroom displays and interest centers that stimulated student curiosity and engagement in various subjects.
PreK Teacher
Santa Fe South Charter School
10.2022 - 05.2023
- Meets and instructs assigned classes at designated time unless the appropriate Principal/Personnel has been notified.
- Prepares for assigned classes and provides written evidence of preparation that reflect objectives to be achieved.
- Creates an effective classroom environment that is conducive to learning and appropriate to the maturity and interests of students within the limits of the resources of the district.
- Guides the learning process toward the achievement of curriculum goals and in harmony with these goals. Establishes clear objectives and communicates these objectives to students.
- Effectively integrates technology to enhance and support instruction.
- Maintains accurate, complete and correct records and other school related paperwork accurately and within stated timelines as required by law, district policy and administrative regulations.
- Participates in Individualized Educational Plan (IEP) conferences as needed.
- Maintains confidentiality.
- Assisted and supervised 26 children through entire school day.
Teacher
Arthur Elementary Teacher
07.2022 - 09.2022
- Provides learning experiences in pre-reading, language arts, social studies, mathematics, science, art, physical education, and music to pupils in a classroom, using the course of study adopted by the Oklahoma State Department of Education and the Board of Education and any other appropriate learning activities.
- Instructs pupils in citizenship and basic subject matter specified in state law and administrative regulations and procedures of the school district.
- Develops lesson plans and instructional materials suitable for verbal or visual instruction of pupils with wide range of mental, physical, and emotional maturities.
- Translates lesson plans into learning experiences to best utilize the available time for instruction.
- Utilizes grading patterns that are fairly administered and based on identified criteria.
- Establishes and maintains standards of pupil behavior needed to achieve effective participation in all activities without interfering with the naturally informal atmosphere of a kindergarten. Treat pupils with respect and dignity.
- Evaluates pupils’ academic and social growth, keeps appropriate records, and prepares progress reports.
- Communicates with parents through a variety of means. Holds parent conferences to discuss individual pupil’s progress and interprets the school program. Interacts with pupils, staff, and parents in a positive and professional manner.
- Identifies pupil needs and cooperates with other professional staff members in assessing and helping pupils solve health, attitude, and learning problems.
- Establish rapport with pupils and provides a pleasant, safe, and orderly climate conducive to learning.
- Creates an effective environment for learning through functional and attractive displays, bulletin board, and interest centers.
- Supervises and monitors students during out-of-classroom activities during the assigned working day which may include but not limited to (cafeteria duty, field trips, playground duty, hallway monitor, etc.)
- Performs other duties as assigned.
- To ensure continuity of services, alternative work site may be necessary in the event of a health crisis or disruptive situation that requires the closing of school and/or office buildings. An employee’s eligibility for alternative work site will be determined by the superintendent of schools. Expectations and guidelines for alternative work site will be distributed by the employee’s supervisor, based on his/her role and responsibilities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Tech II
U.S. Grant Little Generals Child
07.2021 - 07.2022
- Child development technician provides direct care to infants and toddlers attending OKCPS Early Childcare Program
- This individual maintains all requirements associated with Department of Human Services (DHS) licensing and/or grant requirements
- Maintaining quality relationships with parents and contribute to the overall success of the Early Childcare/ Parent Education Program
- Works cooperatively with participants to meet all Oklahoma licensing requirements and Early Head Start Standards as applies
- Implements curriculum in the classroom to meet the needs of the child(ren) Maintains daily records for each child in the center (attendance, behavior, and growth observations) and center activities.
- Maintains daily plan of activities in the classroom
- Lesson planning for the month for all children, and planning for individual child.
- Promotes the overall effectiveness of the center by performing tasks and sharing responsibilities designated by the director/team leader during peak periods, or fill in when an individual is away from the center
- Maintains an active but orderly center appearance and learning environment indoors and outdoors
- Develops a positive relationship between the center, children, parents, faculty, and the community
- Attends all center activities, including staff meetings, parent meetings and training.
- Identifies and reports inconsistencies in physical and behavioral characteristics in children and parents.
- Provided direct care and educational support to infants and toddlers in a structured environment.
- Maintained accurate daily records for each child, including attendance and developmental observations.
Customer Service Representative
TVC Pro Driver Marketing
08.2018 - 07.2019
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Managed high-volume inbound customer inquiries, providing timely and accurate responses to enhance overall satisfaction.
- Assisted customers with order processing, ensuring smooth transactions and adherence to company policies.
- Collaborated with cross-department teams to resolve complex issues, improving workflow and customer experience.
- Utilized product knowledge to educate customers, helping them make informed decisions regarding services.
Substitute Teacher
Sunbeam Family Services - Oklahoma City Educare
07.2015 - 08.2018
- Translating documents, conversations, and assist with Spanish only speaking children as well as families.
- Responsible for filing out daily sheets for children.
- Maintained office operation such as scanning documents, making copies, filing, and other office related tasks.
- Work in a team setting with staff to determine individual needs of children.
- Promote the development of secure relationships with children assigned by establishing support.
- Assist with organizing the classroom according to developmental levels and individual needs of the children.
- Consult regularly with appropriate service providers, consultants, and staff regarding child development concerns for all children including children with disabilities and special needs.
- Professional Training – CPR & First Aid, Infant Safe Sleep practices, Entry level childcare training (ELCCT) Conscious Discipline, Mental Health (Infants and Head start children.)
- Responded to varying student needs by adapting lesson content and delivery methods on short notice.
- Promoted a safe and inclusive classroom atmosphere where all students felt valued and respected.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
Education
Associate in Arts - Sociology
Oklahoma City Community College
Oklahoma City05.2020
Bachelor of Arts - Sociology
University of Central Oklahoma
Oklahoma City Edmond05.2020
High School Diploma -
Capitol Hill High School
Oklahoma City05.2015
Skills
- Fast Learner
- Communication Skills
- Problem Solving
- Expert Teamwork
- Adaptability
- Multitasking Skills
- Interpersonal Communication Skills
- Time Management
- Expert Excellent Customer Service Skills
- Bilingual (English/Spanish)
- Critical thinking
- Lesson planning
- Classroom management
- Relationship building
- Customer relations
- Follow-up skills
- Call management
- Documentation
- Microsoft PowerPoint, Word, Excel
- Staff training
LANGUAGES
English Highly proficient
Spanish Highly proficient
Timeline
Sales
Quintessa Marketing
07.2025 - Current
Teacher
Van Buren Teacher 1st grade
07.2023 - 07.2025
PreK Teacher
Santa Fe South Charter School
10.2022 - 05.2023
Teacher
Arthur Elementary Teacher
07.2022 - 09.2022
Tech II
U.S. Grant Little Generals Child
07.2021 - 07.2022
Amazon Fulfillment Center
Amazon Fulfillment Center
02.2020 - 10.2025
Customer Service Representative
TVC Pro Driver Marketing
08.2018 - 07.2019
Substitute Teacher
Sunbeam Family Services - Oklahoma City Educare
07.2015 - 08.2018
Bachelor of Arts - Sociology
University of Central Oklahoma
Associate in Arts - Sociology
Oklahoma City Community College
High School Diploma -
Capitol Hill High School