18 years experience in the Medical Field Fluent in medical terminology and proficient in Microsoft PowerPoint, Excel, and MediFacts systems. Certified Application Counselor with the New York State of Health. Strong communication skills and ability to speak Spanish Fluently Improved customer support services and Medicaid application approval efficiency. Establish good working relationships with Patients, Hospital Executives, Doctors, and Insurance Carriers. Ability to prioritize and work under extreme pressure due to heavy workloads and deadlines Expert in problem analysis, use of judgment, and ability to solve problems effectively.