Karla Alejandra Lopez
New Braunfels,TX
Summary
Results-oriented professional with a strong skill set, training, and knowledge in delivering exceptional customer service and building strong relationships. Proven track record of securing customer loyalty and fostering lasting client connections. Exceptional time management, analytical, and problem-solving skills. Excellent communication and interaction abilities with staff, management, and clients at all levels. Self-motivated, reliable, and dedicated team player with a solid work ethic.
Overview
18
18
years of professional experience
Work History
Assistant Manager
TravelCenters of America
05.2007 - 01.2013
- Answer multi-phone lines and scheduling work shifts for employees
- Verify time keeping for employees
- Performing computer skills
- Inventory and ordering
- Working register and high cash flow
- Provide and obtain appropriate documents
- Create increase of sales reports
- On call if employees call in to work, flexible with my schedule
- Create increase of sales reports
Secondary Administrative Assistant
New Braunfels Utilities
01.2010 - 03.2012
- Front desk reception
- Answering multi-phone lines
- Processing mail
- Checking voicemails
- Making copies
- Completing necessary faxes
- Processing 30+ employee scheduling
- Processing 30+ employee payroll
- Various computer programs
- Ordering
Clerk
Sac N Pac
03.2013 - 10.2013
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Managed efficient cash register operations.
Customer Service Representative
HD SUPPLY
10.2013 - 01.2015
- Order Processing
- Answering Phones
- Answering Customer Concerns
- Solutions Line
Front End Supervisor
Ross Dress for Less
10.2013 - 01.2025
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Web Support Specialist
HD Supply
01.2015 - 06.2022
- Process Batch Data Connection Errors
- Work DSSI NIL & DIR Reports
- Assist National Account Managers with DSSI Issues
- Backup Spanish Line & Morgan Properties
- Assisting Team Leads with emails
- Assisting coworkers with Lost Orders
- Mapping Accounts
- Assisting E Procurement with BDC’s Clean Up
- Single User Multiple Accounts (SUMA)
- Bulk Registrations
- Saved Lists, transfers, Loads
- Help train new hires
- Backup Avaya, Fabrication, Orders, Releases, Ice Melt, General
- Backup Live Chat
- Worked Web & HUB Pendings
Web Support Team Lead
HD Supply
06.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Graduate -
Canyon High School
01.2007
Skills
- Analytical thinking
- Decision making
- Problem-solving skills
- Excellent personal communication skills
- Conflict resolution
- Adaptability
- Effective listening skills
- Vital signs
- Excellent computer skills
- Excellent programming skills
- Time management
- Cash handling
- Cash management
Education Certifications
Canyon High School, Graduate, 05/01/07, A & B Honor roll, President Spanish Club
Job Skills
- Answering calls with Customer complaints
- Analytical thinking, decision making and problem-solving skills
- Excellent personal communication skills
- Conflict resolution
- Adaptability and tolerant to stressed situation
- Effective listening skills
- Vital signs
- Accurately place all orders for correct items, quantities and prices
- Excellent computer and programming skills
- Effectively managing time while completing all duties in a prioritized manner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Web Support Team Lead
HD Supply
06.2022 - Current
Web Support Specialist
HD Supply
01.2015 - 06.2022
Customer Service Representative
HD SUPPLY
10.2013 - 01.2015
Front End Supervisor
Ross Dress for Less
10.2013 - 01.2025
Clerk
Sac N Pac
03.2013 - 10.2013
Secondary Administrative Assistant
New Braunfels Utilities
01.2010 - 03.2012
Assistant Manager
TravelCenters of America
05.2007 - 01.2013
Graduate -
Canyon High School
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