Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Karla Alvarez

Somerton,AZ

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Insulthech. Expert in customer service and data entry, I excel in critical thinking and active listening, significantly improving productivity and customer satisfaction. Achievements include developing best practices for consistent service delivery and maintaining compliance with industry standards.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Clothing Boutique
07.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Manufacture and Stalls Custom Thermal Insulation

Insulthech
01.2024 - 05.2024
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
  • Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.

Education

Bachelor of Arts - Administration of Justice

Arizona Western College
Yuma, AZ
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Customer Service Representative

Clothing Boutique
07.2024 - 12.2024

Manufacture and Stalls Custom Thermal Insulation

Insulthech
01.2024 - 05.2024

Bachelor of Arts - Administration of Justice

Arizona Western College
Karla Alvarez