Karla Arney
Burns,TN
Summary
Customer service manager with strong leadership skills and a track record of improving operational efficiency. Expertise in resolving complaints and enhancing service quality through effective training programs. Committed to driving customer satisfaction and fostering a positive team environment.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Publix Super Markets Inc
Lakeland, Florida
2010.06 - Current
- Led customer service team to improve service quality and operational efficiency.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Created training programs for new staff to enhance service skills and the onboarding process.
- Monitored daily operations to ensure compliance with company policies.
- Collaborated with department heads to streamline service processes.
- Analyzed customer feedback trends to identify areas for improvement.
- Implemented best practices in customer interactions for consistency.
- Coordinated communication between staff and management to support effective operations.
Education
Some College (No Degree) - Medical Physics
Belmont University
Nashville, TNSkills
- Customer relationship management
- Complaint resolution
- Operational efficiency
- Process improvement
- Training program development
- Team leadership
- Customer feedback analysis
Timeline
Customer Service Manager
Publix Super Markets Inc
2010.06 - Current
Some College (No Degree) - Medical Physics
Belmont University