Karla A. Torres
Staten Island,NY
Summary
Motivated professionally, making a meaningful career transition into Early Childhood Education, currently pursuing a Master’s degree in the field. Passionate about creating nurturing, inclusive, and engaging learning environments where young children can grow and thrive. Eager to bring strong communication, dedication, adaptability, and a genuine commitment to supporting children and families.
Overview
5
5
years of professional experience
Work History
Reception
The Dermatology Specialist
New York, NY
09.2024 - 06.2025
- Answered and directed, telephone calls and greeted and assisted visitors in managing reception desk
- Monitored communication and reception area to ensure client and office confidentiality.
- Managed clerical tasks in an office setting, including telephone card records and reception duties.
- Communicated with medical personnel and treatment facilities to coordinate patient treatment instructions.
Customer Service
The Dermatology Specialist
Brooklyn, NY
09.2024 - 06.2025
- Resolved customer issues through daily phone call management, enhancing overall customer experience.
- Handled difficult calls with strong telephone etiquette, ensuring customer satisfaction and resolution of issues.
- Followed up on customer issues to ensure resolution and improve service quality.
- Contacted clients directly to provide important updates, leaving voicemail reminders of the appointment date and time.
ABA Technician
Vibrant ABA
New York, NY
07.2022 - 01.2023
- Provided individualized treatment for children with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Collaborated with team members to develop tailored positive reinforcement plans that enhance client engagement.
- Tracked data collection systems to identify trends and shared insights with supervisors.
- Participated in weekly meetings with BCBAs to evaluate client progress and refine treatment strategies.
- Showed family members how to carry out behavior plans at home.
Covid 19 Rapid Response Team Member
RapidNYC
New York, NY
05.2021 - 07.2022
- Collected and prepared nasal samples for PCR and RAPID testing of COVID-19.
- Administered COVID-19 rapid tests and performed sample collection with proper swabbing technique ensuring accuracy for diagnostic purposes.
- Collected and recorded vital signs, including blood pressure, temperature, pulse, height, and weight, to support patient assessments.
- Provided timely and courteous responses to routine inquiries and service complaints, enhancing patient experience.
Warehouse
Amazon
Staten Island, NY
01.2020 - 05.2021
- Accepted and processed incoming deliveries from suppliers, ensuring timely scanning of packages and accurate updates to orders.
- Organized warehouse layout to optimize stock placement and maintain efficient traffic flow.
- Reviewed customer orders to determine item numbers and locate merchandise efficiently in bins or on shelves.
Education
Master of Arts - Early Childhood Education
Current- College of Staten Island
Staten Island, NY09-2026
BA - Psychology
College of Staten Island
Staten Island, NY05.2023
Skills
- Patient coordination
- Client Support
- Information collection
- Data collection
- Microsoft Office Expertise
- Bilingual Communication
- Communication
- Team collaboration
Timeline
Reception
The Dermatology Specialist
09.2024 - 06.2025
Customer Service
The Dermatology Specialist
09.2024 - 06.2025
ABA Technician
Vibrant ABA
07.2022 - 01.2023
Covid 19 Rapid Response Team Member
RapidNYC
05.2021 - 07.2022
Warehouse
Amazon
01.2020 - 05.2021
Master of Arts - Early Childhood Education
Current- College of Staten Island
BA - Psychology
College of Staten Island