Karla Avila Bryant
Albany,OR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives. Energetic and dedicated receptionist committed to fostering efficient collaboration between care teams, patients, and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Med aide/Caregiver
Waverly Place
Albany, OR
04.2018 - 04.2020
- Distribute medication to residents in a consistent manner
- Assist in dietary tasks (preparation in meals and snacks)
- Assist residents with transferring them from wheelchair to bed
- Report observations and pertinent information to supervisor or nurse
- Answer telephones and respond to inquiries via telephone
- Perform administrative tasks such as filing, faxing and photocopying
- Assisting residents with daily tasks such as bathing, toileting, assisting with activities, giving them emotional support
Cashier
Grocery Outlet
Albany, OR
10.2019 - 04.2020
- Maintaining a clean and orderly checkout area
- Counting money in the drawers at beginning and ending of every shift ensuring adequate change
- Receiving payment by credit card, cash and check
- Issuing receipts and coupons
- Greet customers and direct them to appropriate department or individual
- Answering telephones and transferring calls
- Facing store and making it look presentable
MOS
The Corvallis Clinic
Albany, OR
04.2022 - Current
- Greeting patients as they come in for appointments
- Answering phone calls
- Assisting patients with scheduling appointments
- Faxing documents
- Handling patient copays
- Transferring patient calls to the appropriate department
- Setting up new patient charts
- Checking for eligibility of insurance online and calling customer service
Medical Receptionist
Samaritan Health Services
Albany, Oregon
04.2023 - 11.2024
- Maintained confidentiality of patient information according to HIPAA regulations.
- Informed patients of financial responsibilities prior to rendering services.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Scheduled and confirmed appointments.
- Received and distributed mail, letters and packages.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Patient Care Coordinator
Mid Valley Hearing Center
Albany, OR
02.2025 - Current
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Collaborated with healthcare providers to ensure accurate patient information management.
- Developed and maintained efficient scheduling systems for improved operational workflows.
- Evaluated patient feedback to drive quality improvement initiatives within the care team.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Diploma -
South Albany High School
Albany, ORSkills
- Effective communication
- Client support
- Effective problem resolution
- Team leadership
- Prioritization and scheduling
- Scheduling and managing appointments
- Accounts receivable management
- Knowledge of HIPAA compliance
- Reception management
- Proficient in organization techniques
- Patient support
Certification
- Covid19 vaccinated
- Food handler certified
- CPR/First aid certified
Education and Training
Albany, OR
Languages
Spanish
Limited Working
Timeline
Patient Care Coordinator
Mid Valley Hearing Center
02.2025 - Current
Medical Receptionist
Samaritan Health Services
04.2023 - 11.2024
MOS
The Corvallis Clinic
04.2022 - Current
Cashier
Grocery Outlet
10.2019 - 04.2020
Med aide/Caregiver
Waverly Place
04.2018 - 04.2020
Diploma -
South Albany High School