Karla Ayala-Ojeda
Delaware,OH
Summary
Reliable and versatile worker with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Crew Leader
Cold Stone Creamery
11.2022 - 08.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Cleaned and maintained tools, equipment and worksites.
Crew Member
Cold Stone Creamery
05.2022 - 11.2022
- Worked front counter and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas to promote clean image.
- Kept ice cream preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register and process various forms of payment.
- Packaged menu items into bags or trays and placed ice cream orders.
- Took orders and completed ice cream desserts for customers.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Sales Associate
Old Navy
07.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations and accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Member
Wendy's
10.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
No Degree - Biology
Columbus State Community College
Columbus, OH05.2024
GED -
Thomas Worthington High School
Worthington, OH05.2021
Skills
- Customer and Professional Relationship Management
- Cash Register Operations/POS Transactions
- Multitasking and Organization
- Training
- Teamwork and Collaboration
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Leader
Cold Stone Creamery
11.2022 - 08.2023
Crew Member
Cold Stone Creamery
05.2022 - 11.2022
Sales Associate
Old Navy
07.2020 - 05.2021
Crew Member
Wendy's
10.2019 - 03.2020
No Degree - Biology
Columbus State Community College
GED -
Thomas Worthington High School
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